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Operations Manager
Union Bank
Irvine, CA, United States
Job Details - this job has expired, please see similar jobs below
Reporting into the Customer and Employee Readiness group, this role oversees the creation and implementation of the business line’s strategic initiatives. Responsibilities include special project management, day-to-day management of Customer and Employee Experience work-flow, preparation of reports and timely development and implementation of related procedures. The incumbent also provides leadership, advice, and guidance on sales processes and other activities aimed at enhancing employee growth and development.
Major Responsibilities:
Strategic Planning
• Initiatives In collaboration with senior management, identify, and develop revenue generating strategic initiatives to support the Regional Bank
• Partner with Management to ensure ongoing development plan alignment with the business line budget and mid-term plan
• Lead training initiatives aimed at deepening customer relationships, acquiring new revenue, and fostering the ultimate customer experience
• Provide subject matter expertise and guidance for sales and operational support for all business line strategic initiatives
• Build, maintain, and manage strategic partnerships across various business units Provide support for complex projects to the Customer and Employee Experience team
• Develop communications and presentations for the Leadership Team and business line partners
• Create best-in-class development and management programs to enhance overall employee performance
• Manage development plans to report the success of programs for employee development and performance
• Analyze and present recommendations and findings; develop and implement strategies to meet opportunities and challenges
Program Management
• Lead various business partners within cross-functional project teams to identify and address business opportunities and challenges
• Manage project implementation in support of business line service and sales initiatives, contributing to profitability and a best-in-class customer experience
• Coordinate efforts of multiple functional areas, monitor progress, and make recommendations on work flow and timeliness to achieve completion of initiatives in a timely, cost effective and efficient manner
• Manage other high priority and confidential special projects as required.
Resource Management
• Manage the training coordination and administrative staff
• Responsible for strategic updates including Monthly Business Reviews, Weekly Executive Reporting, Intake processing and analysis, as well as initiative management and communications
• Participate in overall department planning, evaluation, and budgeting process by analyzing needs and making recommendations
• Provide leadership on internal projects
Analytics & Reporting
• Identify trends and the impact to program goals and strategic plans and present analysis and interpretation of results to and business line leadership
• Conduct research and data analysis for segments and ongoing project
• Interpret data and provide reporting on programs for analysis
Risk and Compliance
• Maintains current knowledge of the regulatory environment, the Risk Vision of the Bank, and risk management policies and programs
• Demonstrates knowledge of and is sensitive to the current regulatory environment
• Balance the pursuit of growth and financial performance with disciplined risk management practices
• Recognizes and proactively addresses risk issues, including those associated with the Bank Secrecy Act, anti-money laundering, consumer compliance, fair lending, fiduciary responsibilities, and privacy.
Qualifications
• BA/BS degree required, MBA preferred
• 5+ years of management experience in a financial institution
• 5+ years’ experience in a learning and development organization
• Knowledge of basic business and banking terminology, concepts, and processes and knowledge of federal regulations, bank policies, operating practices and procedures normally attained through 5+ years’ banking experience
• Proficiency in working with PC applications (MS Office Suite) and other software utilized by the bank. Expertise in curriculum and workshop design
• Current experience in instructional design and/or technical writing
• Strong organization development and consulting skills, as well as, creative problem solving ability
• Ability to prioritize, schedule, and meet deadlines
• Excellent communications skills to present technical and complex concepts and able to understand and communicate those concepts quickly and accurately
• Strong writing, editing, and proofreading skills
• Excellent interpersonal and relationship development skills necessary to influence employees at all levels about opinions, ideas, attitudes, or things with tact and sensitivity
• Creates a culture of collaboration to ensure the success of projects from development to deployment
• Keeps knowledge up to date on changes in bank and department policies, procedures, and products within the bank
• Develops knowledge and skills to continuously enhance industry, company, management, design skills and knowledge, and internal process improvement
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.