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Receptionist / Concierge
Benchmark
Chicago, IL, United States
Job Details - this job has expired, please see similar jobs below
Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
The Production Liaison (Concierge) is responsible for greeting and welcoming all guests to the facility. The Production Liaison is also responsible for assisting guests with special requests, maintaining the upkeep and appearance of the lobby space, notifying appropriate team members of service requirements, retrieving guests from other levels of the facility and providing information for activities, venues and attractions in the City of Chicago.
Job Description:
Responsibilities
• Create a positive and memorable experience for our guests by greeting each guest with a smile, a warm welcome, and thoughtful farewell.
• Ensure the seamless execution of the Arrival and Departure processes.
• Retrieve coats and/or luggage with meeting engineer assistance upon arrival or departure
• Walk/Escort guests to their destinations within the facility wherever possible
• Anticipate guest needs and execute tasks thoroughly. Accommodate all guest requests expediently and graciously.
• Obtain beverages for guests upon request
• “Be the Difference” during every guest and team member interaction.
• Resourcefully and creatively solve issues to avoid missed guest opportunities.
• Maintain a neat, clean, and organized work space, Report any Housekeeping or Engineering issues to the correct department immediately
• Act as a liaison between guests and other departments of The World of Whirlpool. Answer inquiries about facility services, events, and directions in a professional, polite, and thoughtful manner in accordance with the standards
• Print out any documents, directions, or tickets as requested by guests
• Light tidying and cleaning of the front desk area
• Occasionally assist in house client with tasks and projects
Job Description:
Qualifications
• High School Degree required, College Degree preferred (Hospitality)
• Must be able to stand, walk and move about for extended periods of time
• Must be able to work a flexible schedule, including evenings and occasional weekends
• Ability to communicate clearly, effectively, and pleasantly in English
• Excellent customer service and communication skills
• Basic Computer Skills required; type at least 45 wpm
• Ability to use a computer and required software properly and efficiently
• Basic mathematical skills and ability to make accurate mathematical calculations using a calculator
• Must be at least 18 years of age
• Minimum 1 year hospitality or customer service experience required
Job Description:
Additional Skills
• Ability to focus and follow-through on details
• Ability to adhere to any and all policies of the World of Whirlpool and Benchmark Global Hospitality
• Ability to ensure security and confidentiality of guest information and internal facility practices
• Ability to use time efficiently and productively with minimal supervision
• Ability to maintain company standards
• Ability to professionally represent The World of Whirlpool while presenting a warm, professional, and refined demeanor with guests and fellow team members
• Ability to present information professionally and efficiently
• Ability to maintain knowledge of facility features and information (e.g., events, amenities, etc.)
• Ability to understand and respond appropriately to guest inquiries and needs while remaining calm, courteous, and professional
• Ability to promote positive relationships with guests via email, in person, and/or over the phone
• Ability to organize information and remain educated on all aspects of The World of Whirlpool and the City of Chicago
Salary competitive with City of Chicago average.