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Assistant Manager, Facilities
Jones Lang LaSalle
Teterboro, NJ, United States
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Job Title Assistant Manager, Facilities
Reporting To (title) Manager, Facilities
August, 2015
Exemption:
CM Level: ☒ Exempt ☐ Non-Exempt (Comp Team Use Only) P1
Job Code: 1161
Job Summary Assist the Facility Manager in the delivery of services to operate and maintain the property including customer/client services, financial management, facility maintenance, procurement, and supplier management. Develop client relationships with key representatives in supporting client’s corporate real estate goals and objectives.
Job Responsibilities
Area of Responsibility
Key Elements and Essential Tasks
Time Spent on Task
1. Relationship Management ▪ Maintain client satisfaction with delivery of Facility Management services and support programs to increase customer satisfaction Less than 20% 20% - 40% 40% - 60% 60% or greater
2. Compliance ▪ Support compliance with Jones Lang LaSalle minimum audit and compliance standards in facility management, financial management and operational policies and procedures ▪ Meet or exceed site Key Performance Indicators (KPI’s); monitor Service Level Agreements (SLA’s) monthly to identify potential challenges and plan corrective actions accordingly ▪ Enforce all Company policies and training requirements regarding safe and efficient operations and work practices ▪ Implement and monitor hazard control and team safety practices, ensure compliance with local codes and regulations and Jones Lang LaSalle operations standards Less than 20% 20% - 40% 40% - 60% 60% or greater
3. Team Management ▪ Demonstrate strong collaboration and teamwork within the account team, by including driving the development and implementation of IFM best practices and innovations Less than 20% 20% - 40% 40% - 60% 60% or greater
4. Administrative Function ▪ Support work order management for in house staff and vendors as necessary. ▪ Support facility soft services as needed and directed such as: meetings preparation, conference room reservations, food services, parking, vending, and badging Less than 20% 20% - 40% 40% - 60% 60% or greater
JLL Job Profile
JLL is an Equal Opportunity Employer Page 2 of 3
5. Less than 20% 20% - 40% 40% - 60% 60% or greater
6. ▪ Any and all other duties and tasks assigned.
Knowledge, Skills & Abilities
MINIMUM REQUIRED
PREFERRED
Education/training ▪ Bachelor’s degree ▪
Years of relevant experience ▪ Minimum of two years of industry experience required either in the corporate environment, third party service provider or as a consultant ▪
Skills and knowledge ▪ Excellent customer, computer, managerial, verbal and written communication skills ▪ Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives ▪ Basic knowledge of building systems (mechanical and electrical systems). ▪
Other abilities
▪ ▪
Certifications/
licenses ▪ N/A ▪
Physical work requirements and work conditions ▪ N/A
Account Specific Notes
ACCOUNT
• Scope
Expense Management Responsibility? Less $1 million $1 - $5 million
JLL Job Profile
JLL is an Equal Opportunity Employer Page 3 of 3
$5 million or greater None
Revenue Generation Responsibility? Less $1 million $1 - $5 million $5 - $10 million $10 million or greater None
Management Responsibility? small team, single function large team, single function small team, multiple functions large team, multiple functions None
JLL is an equal opportunity employer and committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity for all, without regard to race, color, religion, creed, age, sex, pregnancy, family responsibility (e.g. child care, elder care), national origin or ancestry, citizenship, marital status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The EEO is the Law poster is available here http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.
The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business. Equal employment opportunity will be extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, promotion, transfer, training, discipline, layoff, recall and termination.
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com or call: 866-580-7421
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com