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Senior Facilities Manager
Jones Lang LaSalle
Philadelphia, PA, United States
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JLL is currently seeking a Senior Facilities Manager in Philadelphia to support a premier financial client who is results driven and possesses a tenacious desire to deliver flawless execution of facilities services with the highest ethical standards. This position will oversee large, complex buildings including commercial high rise office and critical data center space, manages the service delivery team and oversees the operations and financials to achieve key performance indicators and ensure client satisfaction. Manages third party contractors and holds vendors to rigorous performance standards. The successful candidate will be highly motivated and ambitious with a proactive, client focused mindset.
Essential Functions:
• Manage the client relationship and ensure client satisfaction with JLL by providing a seamless interface with the client. Demonstrate leadership, responsiveness and creativity.
• Manage the service delivery teams to achieve the highest level of Key Performance Indicator targets.
• Function with a ‘No Surprises’ approach to communication ensuring that key stakeholders remain informed.
• Ensure sites are operated and maintained in compliance with JLL, client, federal, state, and local requirements.
• Perform site inspections to develop recommendations for improvements and to perform facility planning, budgeting, and equipment replacement.
• Develop, manage and report on facility operating budgets for the assigned portfolio, proactively track variances and manage within target.
• Prepare monthly/quarterly variance reports on all operating budgets for each property on a timely basis.
• Provide the lead role in monitoring customer satisfaction and increasing annual performance results.
• Achieve cost savings through maximizing utilization of suppliers, preferred vendors/contractors and identifying additional efficiency opportunities.
• Represent client’s real estate organization at the regional level, developing and fostering regional client relationships as appropriates.
• Ensure all human resources procedures for the service delivery teams are conducted according to policy.
• Maintain employee work schedules including assignments, job rotation, training, vacations and paid time off, coverage for absenteeism, and overtime scheduling.
• Accountable for the accuracy and timely updates to all systems data utilized for the account processes, procedures and metrics.
• Support client’s EHS and Business Continuity programs including response, reporting and remediation efforts.
• Regularly attend and/or participate in training opportunities to maintain high technical, administrative and managerial competency levels.
• Coordinates with building operations for utility, facility, or other shut-down activity that can affect operations.
• Perform additional job duties as required to support client and account initiatives.
Experience and Education:
• Bachelor’s Degree or equivalent work experience in Facilities Management with management/financial expertise.
• Minimum of 10 years facilities experience required in the corporate environment, third party service provider or as a consultant.
• Proven record of success managing large portfolio (1m sq. ft.) and/or multiple sites. Financial industry experience is a plus.
• CFM, FMA, CPM, RPA or CSM designation is preferred.
• Required to be proactive, adaptable, and responsive.
• Experience managing and mentoring teams to meet and exceed client and account objectives.
• Strong organizational and management skills to balance competing priorities.
• Business acumen including financial management and planning must be able to manage within budget constraints.
• Skilled at analyzing data/problems and developing effective response actions.
• Superior interpersonal skills including client relationship development and teamwork mindset.
• Computer proficiency with MS Office and Computerized Maintenance Management System (CMMS).
• Excellent verbal/written communication and presentation skills.
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JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.
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