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Enrollment Technology Specialist
Hub International Ltd
Gretna, LA, United States
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The contribution that an Enrollment Technology Specialist (ETS) makes to HUB International is to retain clients by insuring accuracy and timeliness through all lines of clients’ carrier submissions in addition to enrollments, terminations and changes. They facilitate this process through paper applications and/or electronic application. It will be critical for the ETS position to create flexible and collaborative relationships with the teams, carriers and clients in order to meet the position objective.
Knowledge/Experience Required
• Significant insurance experience helpful; at least 1 year of work experience (benefits administration, health insurance customer service, etc.).
• High school diploma, minimally. College degree preferred.
Continuous education encouraged (industry coursework).
Skills/Abilities Required
• Excellent problem solving skills. Persistent to achieve the end result—resolution.
• Strong organizational skills, including daily prioritizing and logical thinking.
• Service-oriented; kind, compassionate, and willing to work hard on another person’s behalf.
• Good communication skills, especially verbally and over the phone. Clarity and accuracy are key.
• Excellent phone skills, being responsive, empathetic, and honest with the information to be shared.
• Strong working knowledge of computers (MS Word, MS Outlook preferred; Internet, MS Excel and database experience also beneficial) and able to learn online carrier systems and programs.
• Able to manage multiple projects simultaneously and successfully.
• Able to work with others in teams; able to work with those who perform similar jobs as well as complimentary roles. Promotes cooperation and shared successes throughout the company.
• Shares ideas for improvement that are oriented around solutions and blameless problem solving.