This job has expired, please see additional jobs below
Commercial Operations Supervisor
Citizens Bank
Riverside, RI, United States
Job Details - this job has expired, please see similar jobs below
Description
The Commercial Operations Supervisor is responsible for assisting the Commercial Loan Operations Manager in overseeing the daily functions of the QCA team. The team provides internal review of the commercial loan portfolio focusing on various loan products (e.g., Direct Deals, SBA, Participation Loans, and Syndication Loans), a variety of risk and customer related exception reports, and a population of suspect invoices. The Commercial Operations Supervisor will also have the opportunity to become a SME in Commercial Operations while working with various levels of management and peer teams to develop best practices, reduce errors, and ensure we serve best in class customer service
Responsibilities include:
• Facilitate team workflow, ensures that work is properly safeguarded and controlled in accordance with banking policies and procedure·
• Provides guidance and training to team members
• Ensure work adheres to department policies and within SLA
• Write and revise policy and procedures
• Assist manager to drive efficiency and process improvements
• Analyze and conclude upon the adequacy and accuracy of commercial loans booked to system of record (AFS)
• Review and analyze Legal documents, internal Commercial Loan Documents and translate those documents to the system of record
• Review and analyze Financial Statements, Property appraisals, and other valuations in order to use existing tools for critical calculations
• Identify, analyze, and conclude upon the adequacy, effectiveness, and efficiency of existing internal controls that protect the bank’s financials and collateral as well as the customer
• Identify and document internal control weaknesses, identifying root causes of weaknesses and providing solutions
• Produce clear, complete, concise, and well-organized documented analysis of exception reports, suspect invoices, and key field validation
• Meet with business lines to enhance partnerships and knowledge share of trends, metrics, and findings on a regular basis
• Execute continuous monitoring activities for assigned QCA duties
• Perform adhoc analysis and reporting and participate in special projects.
Qualifications
• Solid interpersonal, communication, and organizational skills
• Solid ability to multi-task and to function efficiently in a high volume, fast paced deadline oriented environment
• Solid time management skills and ability to appropriately delegate and assign work flow
• Ability to support others through development and coaching
• 1 to 2 years of Leadership/Managerial experience
• Strong problem solving skills and analytical skills
• 5+ years financial industry experience required
• Experience in operational servicing functions preferred
• Understanding of commercial lending products and commercial operations
• Strong analytical skills
• A high level of accuracy and attention to detail
• Proficiency in Microsoft Word and Excel
• AFS Experience preferred
Education and Certifications:
Bachelor‘s Degree in Business, or Finance preferred
Hours & Work Schedule
Hours per Week: 40
Work Schedule: Monday - Friday, 7:30 am - 4:00 pm
Why Work with Us
At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment and Opportunity Employer/Disabled/Veteran
It is the policy of Citizens Bank and Citizens Securities, Inc. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity & Affirmative Action Employer Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.