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Customer Service
Discover Financial Services
New Albany, OH, United States
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Since Discover launched in 1986, weve made a business of redefining the credit card industry for the better. We were first to have no annual fee, first to offer cash rewards, first to provide 24/7 customer service, and we rank #1 in customer loyalty. As a Fortune 500 company, we strive to provide our employees with an environment where they can contribute in a way that is different from other large institutions. If youre looking for a place to make a difference and let your voice shine through, wed love to meet you.
The Day Shift Customer Service Specialists will be responsible for providing best in class service by responding to Inbound inquiries concerning credit card transactions, products, services, fees, billing errors, payments, or any other cardholder related request . Youll have the opportunity to deliver a premium experience to our customers by promoting services, products, benefits and features of our card.
For our Customer Service Specialists benefits start DAY ONE of employment. These include:
• Medical/Dental/Vision/Life Insurance
• Paid time off (20 personal days + 7 holidays per year)
• Tuition Reimbursement (available day 1 of employment!)
• 401K with company match
• Employee Stock Purchase Plan Full service cafeteria featuring Starbucks
• Access to fitness center
• Opportunities to Volunteer in the community
• Development Groups and Trainings
Positions Also known as:Customer Relationship Representative, Customer Service Specialist, Customer Service Representative, Customer Service Expert (Entry Level or Senior), Service to Usage, Senior Account Manager
This position is scheduled to start October 22nd, 2018. We have Full-Time (40 hrs.) Day/Night shifts available. The schedule availability ranges between the hours 9:00am – 10:30pm.
Please note this position includes a nine (9) week paid training program where your attendance is mandatory.
The Customer Relationship Specialist will be responsible for providing best in class service by responding and resolving customers questions and complaints for our Customer Service department. Youll have the authority to deliver a premium experience to our customers by properly diagnosing and satisfying the customer needs by making decisions, such as providing refunds, canceling accounts, or waiving finance charges . The Customer Relationship Specialists main objective is to use our friendly, helpful, and refreshing methodology to inform our customers of the benefits of making Discover the card of choice. Position also known as: Customer Relationship Representative, Customer Service Representative, Service More, Customer Relationship Specialist
Job Code: 362206