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Consumer Banking Support Manager
Union Bank
Tempe, AZ, United States
Job Details - this job has expired, please see similar jobs below
This position is responsible for the direct supervision and coordination of the daily activities performed by the Consumer Banking Support Service employees. Support activities include monitoring of branch adherence to policy, procedures and regulations to ensure the operational integrity of branch offices meet requirements set by the Bank and its Regulators. Monitoring and testing may include other operational areas supporting the Retail Banking Branches, as required.
This position will be responsible for coaching and managing the performance of Support Service employees; ensure their activities are completed timely and accurately while identifying and reporting operational deficiencies identified through the monitoring of daily reports and general ledger activities. Also responsible for identifying opportunities within the branch and operational environments to streamline/transform processes which result in improved efficiencies, reduced costs and increased system capabilities. May manage up to 12 Support Services team members.
Major Responsibilities:
60% Branch Operations /Risk Management
• Review policy/procedure changes and ensure they have been received and implemented by the branch; provide additional training, as needed.
• Perform various operational activities/testing/monitoring activities such as Safe Deposit activities to include box forcing, lock interchanges, annual escheatment of abandoned contents, etc. to ensure operational integrity of the branch.
• Observe and inspect branch for compliance with regulatory requirements such as branch signage, collateral and disclosures.
• Escalate policy violations and recordkeeping issues to management or Division Operations Officer for next steps.
• Ensure appropriate utilization of all branch technology systems to maintain the highest level of operating efficiency and staff utilization through regular branch visits and testing/monitoring of branch activities.
• Directly and with peers, plan, schedule and assist in the implementation of new or changed operational procedures in branches.
• Participate in evaluating current and proposed operational policies and procedures and recommend necessary changes.
• Monitor consistent delivery of quality customer service.
• Review federal, state and internal branch audit or testing reports identifying operational exceptions; develop and assist in the implementation of action plans to address findings; monitor and ensure corrective action(s) steps are taken and adhered too.
• Assist Division management in timely research and response to customer complaint communications concerning operational processes.
• Function as liaison between branches and other departments, as appropriate.
• Provide occasional operational support to partnered business units (i.e., Consumer Business Risk Support).
40% Training/Testing/Monitoring
• Monitor consistent delivery of quality customer service and work performed.
• Assist business partners with research and response to customer complaint communications concerning operational processes.
• Maintain a schedule of formal training for all employees to ensure risk and operational integrity is adhered to.
Qualifications
• 5+ years' experience of increasing responsibility in bank operations, management and/or other risk management functions in a financial institution.
• Comprehensive knowledge of Bank's operational risk policies, procedures, and risk philosophy, as well as thorough knowledge of bank personnel policies, procedures and systems.
• Excellent interpersonal and organizational skills.
• Excellent communication skills, both oral and written.
• Must be flexible and able to balance several priorities at once.
• Strong analytical skills and good judgment.
• Advance knowledge of operational functions, systems, policies and procedures.
• Ability to travel frequently within assigned geographical territory.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.