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Institutional Trust Relationship Manager Senior
Comerica
Detroit, MI, United States
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Job Description
Institutional Trust Senior Relationship Manager
The Senior Relationship Manager role will oversee the administration of all assigned client relationships including the delivery of high quality products/services, conducting productive client/prospect meetings, obtaining complete and accurate account documentation and ensuring profitability of all assigned relationships.
Position Responsibilities
*Review existing and potential client business scenarios to identify new business development and cross selling opportunities for more complex relationships. Assist in the preparation of RFP responses.
*Conduct new business presentations to clients, prospects and industry professionals in accordance with established programs and procedures. Achieve annual new business goal.
*Interact with Unit Manager and schedule and conduct client calls/annual reviews in accordance with established programs and procedures.
*Effectively handle more challenging client relationships which may have greater complexity or be more politically sensitive.
*Work closely with Team Leaders, Trust Analysts and other internal colleagues to ensure that all account activities are processed in a timely and accurate manner.
*Ensure that staff and self-provide the highest level of quality customer service and that client retention goals are achieved or exceeded.
*Oversee the new account opening process to ensure document files contain all required legal documentation and that trust accounts are properly coded on the Trust Accounting System in accordance with departmental policies and procedures.
*Monitor and ensure that all management and exception reports are updated in accordance with established procedures.
*Understand and adhere to all department policies/procedures, as well as fiduciary/regulatory issues and requirements to minimize Bank and client risks.
*Ensure that fees for all assigned client relationships are accurately invoiced, receivables monitored and that fees are collected in a timely manner to assist in meeting departmental revenue objectives.
*Refer clients and prospects to other departments to assist them in meeting their specific needs while helping the Bank simultaneously achieve its revenue goals.
*Participate in special projects or team assignments to improve efficiencies, achieve greater quality standards and enhance service levels within the department and throughout the Bank.
Relocation
Relocation assistance is not available.
Travel
Occasional travel.
Qualifications
• Bachelor's Degree from an accredited university
• 8 years of client management experience
• 2 years of sales experience
• 6 years of experience utilizing Microsoft Office Products including Word, Excel Power Point and Outlook
About Comerica
We know that our employees are critical to our overall success. We are dedicated to investing in their future to maintain long-term relationships for lasting commitments. One of the ways we do this is to offer a comprehensive package of compensation and benefits programs which are regularly reviewed to maintain them at competitive levels. Your salary will be commensurate with your work experience.
Upon offer, Comerica conducts a comprehensive background check, fingerprint check and a drug test.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned by the Business Bank, the Retail Bank, and Wealth Management. Comerica's more than 9,000 colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.