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Cash Management Manager
Great Western Bank
Omaha, NE, United States
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General Description and Essential Functions
Responsible for development and maintenance of business banking/deposit relationships, with the goal of providing maximum profitability with minimum risk. Accountable for coordination of individual and staff deposit and transactional service revenue development activities and strategies that promote core deposit growth and fee income generation by attracting new business and building multiple relationships with existing customers. Incumbent will also help coordinate training needs for cash management and business banking staff in the Region/Department, and will work with line staff to prepare for all regulatory and internal examinations.
• Responsible for managing a portfolio of business clients and is accountable for net client growth, risk management effectiveness, customer service and profitability.
• Responsible for managing the business banking staff at assigned location.
• Ensure applicable operations policies and procedures are followed. Responsible for adherence to applicable compliance regulations.
• Develop and manage customer relationships to include all types of business banking and deposit products and services and maximize long-term customer satisfaction through aggressive cross-selling efforts to satisfy customers’ financial needs. Assists staff as needed in meeting with customers.
• Proactively market clients and prospects; represent Business Banking in the local banking and business communities; and develop a network of referral sources.
• Monitor customers’ service charge payment activity. Responsible for handling early detection and identification of past due accounts.
• Prepare annual personal and staff business plans and strives to meet or exceed the goals and objectives set by the company.
• Maintain knowledge of competitor products and services, including pricing of deposit and loan products, fees and other charges in the market. Recommend changes to bank management with an objective of maintaining competitiveness and profitability for the bank.
• Responsible for the development of a teamwork concept within the bank to ensure effective selling of bank products/services with the objective of proactively responding to customers total banking needs.
Qualifications/Experience
• Bachelor’s degree in Business Administration, finance, or related area, or equivalent experience required.
• 8 - 12 years of management/cross-divisional banking knowledge and experience in Business Banking, Operations, and Cash Management.
• Working knowledge of all bank products and services with direct sales and business development experience.
• Strong sales, communication, cross-selling, sales planning, mathematical, decision-making, customer service and analytical skills.
• Demonstrate effective verbal and written communication skills.
• Effectively utilize and manage time to accomplish sales goals on a consistent basis.
• Ability to maintain confidentiality required.
Job Expectations
• Respond to and resolve customer service requests according to Great Western policies in a prompt, efficient and courteous manner at all times.
• Perform other job-related duties or special projects as assigned.
Qualifications
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Education
Experience
Licenses & Certifications
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.