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Client Support Representative
Fiserv
Lincoln, NE, United States
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Job Title
Client Support Representative
What does a great Client Support Representative do?
The Client Support Representative will work with very experienced, respected and knowledgeable people in the financial industry; responsible for supporting our clients (Financial Institutions) who utilize Fiserv’s “leading edge” banking products. Day to day the Client Product Support Representative will provide application support by consulting with our clients on the functionality and optimal use of the products.
Candidate will provide customer service support for Deposit & Financial Management Products. Key Accountabilities include:
• Meet or exceed targeted goal of client satisfaction
• Effectively resolve customer issues
• Enabled clients and ensure a successful system experience
• Assist Product Development with Quality assurance of software changes
Basic Qualifications for Consideration:
• 4-year college degree preferred
• Equivalent work experience may be substituted
Preferred Skills, Experience, and Education:
• One to three years in a customer service and/or customer facing role.
• Experience in a banking/financial services environment
• 2-3 years of experience in the financial industry or customer service as a personal banker, or deposit servicing, customer information, general ledger, or operations
• Experience in an operational area of a financial institution is highly desirable
• Fiserv Product Knowledge
• Financial Banking Expertise
• Business Understanding
• Customer Orientation
• Effective Communication
• High Standards
• Initiative / Decision Making
• Results Orientation
• Teamwork / Collaboration
• Analytic Thinking
Fiserv is an Equal Employment Opportunity Employer, and it is the Company’s policy to make all employment decisions without regard to race, color, religion, creed, age, sex, national origin, veteran status, disability (as long as the individual is able to perform the essential functions of the job with or without reasonable accommodation), and any other characteristic protected by Law.