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Director, New Business Initiative Assessment Program Owner
Visa Inc.
San Francisco, CA, United States
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Company Description
Common Purpose, Uncommon Opportunity. Everyone at Visa works with one goal in mind - making sure that Visa is the best way to pay and be paid, for everyone everywhere. This is our global vision and the common purpose that unites the entire Visa team. As a global payments technology company, tech is at the heart of what we do: Our VisaNet network processes over 13,000 transactions per second for people and businesses around the world, enabling them to use digital currency instead of cash and checks. We are also global advocates for financial inclusion, working with partners around the world to help those who lack access to financial services join the global economy. Visa's sponsorships, including the Olympics and FIFA World Cup, celebrate teamwork, diversity, and excellence throughout the world. If you have a passion to make a difference in the lives of people around the world, Visa offers an uncommon opportunity to build a strong, thriving career. Visa is fueled by our team of talented employees who continuously raise the bar on delivering the convenience and security of digital currency to people all over the world. Join our team and find out how Visa is everywhere you want to be.
Job Description
The New Business Initiative Assessment (NBIA) is a structured risk assessment for new business initiatives within Visa’s Products and Technology organizations. The NBIA process ensures appropriate risk stakeholders and subject matter experts are triggered to assist the initiative owner through the identification and management of risks posed to Visa with the initiative. This process also allows functional stakeholders / subject matter experts to provide their approval with or without conditions prior to implementation. Overall, the NBIA process facilitates early engagement leading to a stronger consideration of risks and a faster time to market.
The NBIA Program Owner will be responsible for managing all aspects of the NBIA program. This program is global and applies to all geographies where Visa operates.
The NBIA Program Owner will specifically be responsible for the following:
Program Monitoring and Reporting
• Monitor the effectiveness of the program and adherence to the program’s requirements across Visa’s geographies of operation. This includes reviewing and improving current key performance indicators and reports where needed.
• Routinely collect and gather feedback on the program from key stakeholders, develop recommendations to strengthen the program, and drives the implementation of improvements efforts agreed with Management. Report out to others.
Training
• Provide trainings on the NBIA process to product / initiative owners and other key stakeholders across Visa’s geographies of operation.
• Manage training material and the monitoring of the attendance and effectiveness of the training program.
Engagement and Triage
• Monitor the effectiveness of NBIA engagement / trigger points.
• Review new NBIA forms to ensure they have been adequately completed and are assigned in a timely fashion to the relevant risk business partner.
• Ensure the triage process drives a consistent categorization of NBIAs (which drives the level of effort base on their importance).
• Monitor aging draft NBIAs to ensure they are either cancelled or submitted in a timely fashion.
• Monitor NBIA for relevant and sufficient information. Follow-up and retrain as necessary.
Approver Groups
• Collaborate with NBIA approver groups (for instance, Legal, Data Privacy, Compliance, Cybersecurity or Client Support Services) to identify new points of contact and approvers as employees move to new positions.
• Work with all stakeholder groups to maintain and monitor SLAs for their respective organizations. This includes managing the escalation of NBIAs not reviewed within the required timeframes.
• Drive the consistency and quality of the feedback provided by approver groups.
• Periodically touch-base with approver groups to ensure they have a clear view of their NBIA queues and to discuss and address any specific or systemic difficulties.
Regional Oversight
• Ensure the program is applied consistently across Visa’s geographies of operation by working with regional risk business partners.
• Periodically touch-base with regional risk business partners to ensure they have a clear view of their NBIA queues and to discuss and address any specific or systemic difficulties.
• Help identify and share best practices across all regions and with the HQ team.
Quality Assurance
• Manage quality assurance program over the NBIA process to assess the quality of specific NBIAs and their adherence to the program’s requirements.
• Identify, recommend, and implement solutions to address root causes of recurring deficiencies noted through these QA efforts.
Tools Administration and Support
• Serve as the business owner of the applications supporting the NBIA process and drive the evolution of these tools through the definition and prioritization of future requirements (based on required process improvements, stakeholder feedback, etc.)
• Work with the Technology group to address operational / functionality issues and implement new requirements.
• Drive access management requirements and processes for these tools in compliance with Visa’s information security policy.
Qualifications
• Minimum of 7+ years of relevant experience in one or several of the following areas: Visa Inc., payments industry, risk management, project / program management, product management.
• Bachelor's degree.
• Demonstrated program / project management experience with excellent communication, organizational, prioritization, and time management skills.
• Preferred strong data analysis skills and strong knowledge of data analysis tools and techniques including Excel and / or Tableau.
• Excellent verbal communication, presentation, collaboration and teamwork skills with demonstrated ability to gain trust, secure buy-in and influence change at all levels. An ability to influence without direct authority, as well as demonstrating an appropriate level of assertiveness, is critical.
• Strong ability to present to large and executive-level audiences.
• Highly developed analytical, strategic-thinking, problem-solving, and organizational skills as well as the ability to adapt quickly within a multi-tasking environment and simultaneously manage multiple issues and projects with limited resources.
• High attention to detail and quality for all work products.
• Ability to travel domestically and internationally approximately 5% - 10%.
This position may be located in either SF or Foster City
Additional Information
All your information will be kept confidential according to EEO guidelines.