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Special Loans Supervisor
ServiceLink
Jacksonville, FL, United States
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The Special Loans Supervisor is responsible for monitoring and developing the Special Loans and Escrow Analysis areas, while providing leadership and guidance to the individual team members.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Provide leadership; develop growth opportunities within the Special Loans Department
• Handle administrative functions related to Human Resources, e.g., scheduling, time off reports, performance reviews and disciplinary actions
• Implement and monitor key controls; manage appropriate operational risks
• Regularly review departmental workflows, performance impacts and implementation of new processes and strategies that affect the Special Loans Department
• Establish group policies and procedures, and recommend strategies and priorities for supporting the SLA deliverables
• Prepare or review various Special Loans Department reports, forms, correspondence, e-mail messages, logs, and budget
• Able to react to change in productively and handle other essential tasks as assigned
• All other duties as assigned
Qualifications
MINIMUM QUALIFICATIONS
• High School graduate or GED; Bachelor’s Degree or Equivalent.
• Knowledge of mortgage servicing systems, investor guidelines, and mortgage insurance guidelines preferred.
• 2-4 years of supervisory experience needed.
• Strong verbal and written communication skills.
• Ability to work independently and handle multiple tasks.