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Foreclosure Referral Representative
PHH Corporation
Mount Laurel, NJ, United States
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Description
POSITION SUMMARY:
Review and monitor delinquent mortgage loans that have not been moved from a delinquency state or achieve a foreclosure alternative solution and take all necessary measures to move these loans to the first phase of foreclosure
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily:
• Review reports on delinquent loans for all state required documents (e.g. notices of intent to foreclose, state registries, mortgage documents, bankruptcies, note documents, truth in lending etc.
• Review assigned delinquent loans for eligibility to submit to foreclosure.
• Gather appropriate documentation for assigned delinquent loans
• Review documentation in the Foreclosure Referral System to ensure all documentation and collection efforts were appropriate
• Clear all exceptions that would prevent a mortgage loan from moving to foreclosure
• Approve mortgage loan foreclosure packets and forward to assigned foreclosure attorney
Requirements
QUALIFICATIONS:
EDUCATION / EXPERIENCE
To perform this job successfully, an individual must have the following education and/or experience:
• High school diploma or equivalent required
• Minimum of two years of experience in the financial services industry required
• Experience in mortgage servicing preferred
KNOWLEDGE, SKILLS, AND ABILITIES
• Strong verbal and written communication skills
• Analytical, with an ability to identify and resolve problems
• Well organized, paying close attention to detail
• Ability to manage multiple priorities in a timely manner
• Ability to meet the needs of internal and external customers by delivering high quality service
• Rapidly adapts to changing information, conditions and/or unexpected obstacles
• Strong interpersonal skills
• Operates effectively in a team environment as well as independently
• Knowledge of Conventional, VA and FHA loans, guidelines and requirements
• Knowledge of state foreclosure legislation and requirements
TRAINING / LICENSING REQUIREMENTS
• Must pass PHH Corporation’s Background Screening process prior to beginning employment. Additionally, as a condition of employment, you may be required to pass client-specific background check requirements or Federal/State licensing requirements, if applicable.
CORE COMPETENCIES
• Behaves as a Leadership Role Model
• Builds Strong Working Relationships
• Drives and Delivers Exceptional Results
• Customer/External Focus
• Builds and Motivates a High Performing Team (people leaders only)
TECHNOLOGY SKILLS
• Proficient with Microsoft Office products (e.g. Word, Excel, Outlook, Powerpoint, etc.)
PHYSICAL DEMANDS
• Majority of the work day will be spent sitting at a desk
OTHER REQUIREMENTS
• NA
TRAVEL / WORK SCHEDULE
• 8:30 am – 5:00 pm Or 7:30 am-4:00 pm M – F
DISCLAIMER
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.
The requirements and the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHH is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.