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Training and Sales Support Specialist
loanDepot
Scottsdale, AZ, United States
Job Details - this job has expired, please see similar jobs below
The Processing Trainer is highly proficient in Desk Top Underwriter and Loan Prospector. The trainer should be proficient in both conventional and government products and the processing policies and procedures used to process conventional and government products. The Trainer’s primary responsibility is to act in a support role for Processors, Processing Managers, Loan Consultants and Underwriters needing assistance with DU and LP. This individual must possess a sense of urgency acting as the DU and LP help desk. The position will also support training efforts for newly hired employees as well as on-going training.
Responsibilities:
• Assists in on boarding and training of Loan Processors and Loan Processing Assistants on DU and Processing Managers on Loan Prospector.
• Primary responsibility will be to handle incoming calls from the field to assist with errors or questions regarding DU/LP findings. This individual will help problem solve while coaching and training employees on how to navigate within Desk Top Underwriter and Loan Prospector.
• Assists in creating curriculum and corresponding materials to be used by employees that utilize Desk Top Underwriter and Loan Prospector
• As time permits, this individual will work with the Processing Training Leads, assisting in developing and maintaining electronic training materials and resource tools used by processing staff for continued development.
• As time permits, this individual will assist the Processing Training Leads with the DU portion of training for new hires within the Processing Department.
• Assists with review of new hire files to ensure process and procedures are met, and provides coaching and/or feedback on areas of improvement necessary.
• This person may be called upon to assist with monthly and/or quarterly refresher training to processing staff companywide, or as updates are made by FNMA to DU.
• Interprets and implements management policies and operating practices both internally and externally
• Responsible for entering loan file data and maintaining strict compliance with Federal and State Regulations and Investor guidelines
• Consults with upper management on a regular basis and provides advice through suggestions for job improvement, or departmental efficiencies.
• Solves problems by using judgment based upon knowledge of existing management policies, and departmental practices and procedures.
• Demonstrates a commitment to the Company culture
Requirements:
• Individual must have experience in the mortgage industry, be familiar with lending requirements as well as specific loan program parameters.
• Must be experienced in preparing, delivering and maintaining training materials in both a one on one and large group setting
• Prefer experience with adult learning theory and objective based training
• Should be familiar with tools such as information mapping – used to prepare training and procedure materials
• Should be comfortable creating training materials that can be used in webinars, on intranets, and via electronic delivery methods
• Must be familiar with how each department functions within the imortgage organization
• Candidate should have past experience with an expanding organization and anticipate the training and development needs of the new staff
• High school diploma or general education degree (GED)
• Experienced in automated underwriting (DU) & (LP).
• Working knowledge of Microsoft Office.
• Experience in Calyx and DataTrac preferred.
• Strong communication and time management skills
• Some travel is required
The Perks:
• Competitive compensation reliant on ability & experience
• Excellent benefits package including multiple health, dental & vision options
• Company paid life and AD&D Insurance, as well as additional voluntary benefit possibilities
• 401K with robust company match
• 15+ PTO days, in addition to 8 paid company holidays
• The opportunity to work for America’s Lender under the vision of industry legend, Anthony Hsieh
loanDepot is a proud equal opportunity employer.