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Account Servicing Representative
ServiceLink
Chandler, AZ, United States
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Under general supervision of the Seller Finance Supervisor, the Account Servicing Representative I will be a vital part of a dynamic team of professionals that handled all aspects of seller finance in a rewarding customer engaging environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES
• Communicate effectively both orally and in writing to professionally assist customers with account inquiries.
• May process payments received (i.e. lockbox, ACH and manual payments) as well as scan deposits and reconcile accounts
• Advise customers on procedures to follow in regard to services they may be requesting.
• Assist customers with website registration and any website concerns.
• Assist walk in customers with their account information.
• Effectively process any customer request for a telephone payment transaction as requested.
• All other duties as assigned by the Seller Finance Supervisor.
• Cross trained and developed in other areas of account servicing which may include
◦ Assist with incoming and outgoing mail.
◦ Perform requested courtesy reminder calls on past due accounts.
◦ Perform welcome calls to new customers.
◦ Professionally and courteously answer all inbound Seller Finance calls.
◦ Properly work accounts when services are either requested or required.
◦ Pull faxes and emails from LivePerson to ensure they are properly documented in the account.
◦ Set up ACH transaction requests for account payers and for account owners as well as issue confirmation letters.
• Maintain metrics standards on assigned tasks
Qualifications
MINIMUM QUALIFICATIONS
• Extensive ability to manage and prioritize daily assignments and ability to work under tight time constraints.
• Must be flexible and able to work independently with minimal supervision.
• Ability to use common office suite software (Microsoft Office).
• Ability to establish and maintain harmonious and effective relationships with customers, co-workers and other department staff.
• Account and bank reconciliation experience preferred
• Knowledge of office methods and procedures and use standard office equipment (e.g. personal computer, calculator, copier, facsimile machine, scanner, microfilm reader, etc.)
• High School diploma/equivalent
WORK CONDITIONS
Working conditions are normal for an office environment. Must have the ability to attend work and be productive during normal business hours and to work early, late or weekend hours as needed for successful job performance. Overtime required as necessary. Some travel may be required.
ESSENTIAL FUNCTIONS
Overtime –Required as necessary
Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension— Understanding written sentences and paragraphs in work related documents.
English Language— Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Speaking— Talking to others to convey information effectively.
Active Learning— Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening— Giving full attention to what other people is saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Instructing— Teaching others how to do something.
Judgment and Decision Making— Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Time Management— Managing one's own time and the time of others.
Writing— Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving —Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Deductive Reasoning —The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity —The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension —The ability to read and understand information and ideas presented in writing.
Inductive Reasoning —The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering— The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision —The ability to see details at close range (within a few feet of the observer).
Oral Comprehension —The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression —The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition —The ability to identify and understand the speech of another person.
Speech Clarity —The ability to speak clearly so others can understand you.
PHYSICAL DEMANDS
Sitting up to 95% of time
Walking up to 5% of time
Occasional standing, stooping, kneeling, crouching and reaching
EQUAL OPPORTUNITY AND AFFIRMATIVE ACTION POLICY
LoanCare is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, or any other characteristic protected by applicable law.