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Business Process Manager
First American
Largo, FL, United States
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The Business Process Manager manages resources dedicated to the analysis of processes, procedures and work instructions.
Essential Functions
• Manages a team of employees focused on business processes (i.e., documentation specialists, tech-writers, trainers, analysts), and the process by which they maintain requests to change work instructions, processes and procedures identified by Business Leaders to ensure processes are current, concise, accurate, and delivered on or before the given deadlines
• Manage process changes in documentation with the training SME’s and ensure that training is delivered in connection with document publications
• Implement training requirements and coordinate efforts with learning and development team as required
• Represent team to ensure identified business needs are communicated to the impacted parties while developing changes to process that will impact all groups
• Inform and educate business leaders regarding change management projects which will impact production and/or work processes
• Oversee the communication and analysis between groups to ensure that process changes are identified and communicated back to impacted groups ensure that causes are corrected where possible within our own teams through process changes, work instruction changes, training and awareness
• Participates in various collaborative project calls to determine any needs in terms of changes to documentation, training or analysis
• Collaborates with business leaders on various strategies that are critical to improving identified processes
• May manage employees across onshore and global teams. Manage process for tracking and assigning automation tasks to global teams
• May manage automation strategy goals as well as maintenance of all automation processes
Knowledge and Skills/Technology Used
• Successful track record designing, developing, and executing complex projects in area of functional expertise.
• Ability to establish and maintain effective working relationships at the Management level across functional groups and business units. Adeptness to influence the thinking of, or gain acceptance from, others in sensitive situations, using influence and preventing damage to the relationships.
• Strong capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics.
• Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration.
• Drives and models customer loyalty, manages customer expectations, solicits customer feedback and ensures commitments are met.
• Provides others with reliable information and delivers informative and persuasive presentations. Uses good listening skills and negotiates effectively.
• Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of the business.
Typical Education
• Bachelor’s degree or equivalent combination of education and experience
Typical Range of Experience
• 5-7 years of directly related experience
• 3-5 years demonstrated experience in a supervisory or management role
• Demonstrated success establishing, leading and maintaining effective working relationships at the Middle Management level
First American invests in its employee’s development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.