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Senior Director
Equifax
Alpharetta, GA, United States
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Senior Director - US B2B Fraud Monitoring
The Senior Director - US B2B Fraud Monitoring will coordinate, build and maintain best-in-class capabilities to support Equifax across business units. He/she will work collaboratively with Product, IT, Operations and Legal business unit leaders to develop and execute the systems and processes needed to support fraud prevention and detection needs. The hired candidate will devise and lead development and execution of new and existing strategies and solutions.
He/she will manage the team responsible for monitoring activity across Equifax businesses, reporting out on progress, including evolving the strategy. He/she will also provide day-to-day escalation support and act as primary point-of-contact for clarifications.
Hires, develops and leads the support team, as needed.
Based in Atlanta, GA
Key Responsibilities:
• Define and deliver strategy, including capabilities and support required
• Responsible for communicating and gaining approval on mitigation techniques
• Define and manage key metrics regarding customer interactions and escalations
• Define and support governance needs as point-of-contact for the organization for function
• Serve as SME for current and shifting market trends for use with fraud and identity solutions
• Collaborate and support investigation needs
• Hires, develops and leads the support team for this function.
Competencies/Skills required:
• Fraud SME
• Leadership and team building
• Influence
• Problem-Solving and Decision-making
• Consulting
• Collaboration
• Communication - written and presentation skills
• Creativity/Innovative Thinking
• Time Management
Experience Required:
• 10+ years of experience or more, in a medium to large corporation, consulting firm or similar with at least 8 years in management
• Strong Fraud background - building, leading and running a monitoring team and evolving the supporting solution for customer authentication and verification
• Strong comfort with data use including determining new and improved methods to validate identity and risks in consumer interaction mitigation
• Prefer experience in data/analytics and/or related services and offerings
• Prefer experience in payment verification processes
Education requirements:
• Undergraduate degree in Business or equivalent required, MBA or other advanced degree strongly preferred
#LI-SH2
Primary Location:USA-Atlanta JV White
Function:Function - Security Governance and Compliance
Schedule:Full time