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Manager Customer Delivery
MasterCard
Miami, FL, United States
Job Details - this job has expired, please see similar jobs below
Who is Mastercard?
We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.
– Manager Customer Delivery, LAC (Mastercard Academy)
We are currently hiring for our Relaunch Your Career program. This is a 16 week paid placement that helps people who have had a career break to return to work. You will have the chance to work on an engaging project at Mastercard, plus on-the-job training, coaching and support. The possibilities are Priceless.
Relaunch Your Career is for people who:
• Have taken a career break of two or more years;
• Are keen to return to work on a permanent basis;
• Are team players, collaborative, excellent relationship builders and influencers, great problem solvers and adaptable;
• Have excellent communication and interpersonal skill.
Manager Customer Delivery, LAC (Mastercard Academy)
Overview
Are you motivated to bring value to customers via a world-class learning and development center? Does innovation and technology interest you?
A critical piece to the success of Mastercard resides in its ability to provide educational and training services to customers in every aspect of the Payment Systems industry and Mastercard products, services, and operations. In the LAC Region, this service is provided via the Mastercard Academy program.
The main competencies under this role will be: assessing the efficiency and effectiveness of current processes and suggesting improvements and enhancements, securing consistency and standardization throughout the region, recommending the 2019 calendar of events, and executing on our communications strategy.
This function is based in Miami.
Role
• Work with the markets, functional areas, and customers to plan and create the 2019 Course Calendar; upload and manage via the website accordingly.
• Analyze Customer Feedback on Academy overall, and suggest and establish effective process improvement ideas as a result of the feedback provided.
• Work with Academy staff to understand all full-cycle current processes and procedures (from administration to Billing and customer surveys), recommend improvements and put a plan in place to execute (measure efficiency results accordingly).
• Document processes in Desktop procedures manuals to ensure business continuity.
• Analyze current pricing structure, Certification and Recognition programs region-wide and make recommendations accordingly.
• Work alongside the markets and the Communications department to propose and implement and effective communications strategy for LAC.
• Establish a proactive and effective process to leverage CBA funds for customer Academy training purposes.
• Ad-hoc support to other functions of Academy, such as Inbox and phone management, customer service, management reporting, database maintenance, etc.
All About You:
• Excellent verbal and written communication skills, and ability to effectively coordinate multiple external and internal resources to produce results in a highly dynamic environment.
• Strong analytical and detail-oriented skills.
• Process-oriented, with the ability to create and establish methodologies and improvements.
• Creative, proactive, and results-driven
• Great inter-personal skills with the ability to work independently under minimal supervision and collaboratively across multiple functions onsite and remotely.
• Excellent organizational skills, and someone who thrives in a multi-disciplinary/multi-tasking environment.
• Proven sense of urgency, demonstrated resourcefulness, and proactive
• Strong at problem-solving and solution-seeking.
• Professional English and Spanish (verbal and writing) a must. Portuguese a plus.
• Ability to think strategically and out-of-the-box, resulting in implementable solutions.
Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.
If you require accommodations or assistance to complete the online application process, please contact reasonable.accommodation@mastercard.com and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.