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Director of Security / Loss Prevention
Benchmark
Lake Arrowhead, CA, United States
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Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
The role of the Director of Security is to insure the safety of guests and employees, their property and the property of the hotel. The Night/ Security manager will be under the direct guidance of the Resident Manager and Director of Security.
Job Description:
MAJOR DUTIES AND RESPONSIBILITIES:
1. Protection of Property assets
Deploy Security staff to effectively protect property assets. Educate staff in preventative ways of protecting assets. Monitoring access to storage areas. Conduct investigations into all losses of assets and refer to proper management for disposition.
2. Protection of Guests and Employees Person and Property
Handle guest complaints related to Security and Safety matters, and be able to make the required
verbal and written reports.
Provide reasonable care in securing guest rooms and guest room areas. Identify areas in need of additional lighting and reduce lighting and make recommendations to
the Resident Manager and Director of Security.
Oversee the handling of guests who are under the influence of alcohol, drugs or other wise
incapacitated.
Oversee the extrication from the property, only in the most extreme cases, when called for
(through the legal process without violating civil rights) unauthorized persons or guests, whose
behavior goes against the best interests of the property.
Identify and make recommendations for minimizing physical hazards and unsafe work practices. Evaluate guest and employee requests for additional security efforts. Conduct investigations of employee and guest complaints, referring all findings to the Resident
Manager, General Manager, and Director of Security.
Maintain positive relations with local law enforcement and related agencies. Keep abreast of local criminal activity as it may impact the hotel industry. Communications Communicate effectively (orally & written) with upper management. Conduct effective monthly staff members Analyze and make recommendations to management, expressing loss potential in operationally understandable terms, identifying causes and suggesting remedies in a supportive manner.