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Vice President
Marsh & McLennan Companies
Phoenix, AZ, United States
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Description
Marsh Digital offers an amazing opportunity for distinguished digital technologists to transform the company’s digital capabilities while unleashing the power of our industry leading platforms and data assets to deliver innovative products and disruptive business models globally.
This role will be part of the Digital Products & Partnerships team within Marsh Digital. If you are looking for an opportunity to be part of an exciting team of intraprenuers with the mission to disrupt and deliver the art of the possible in the insurance industry, come join us!
Responsibilities:
• Define the vision and strategy for the Digital Products & Partnerships product suite and manage a portfolio of powerful software products that deliver transformational value to clients and end users
• Develop and continuously refine product roadmaps based on a comprehensive understanding of changing client/customer needs, industry dynamics, and business objectives
• Create, refine, and prioritize product backlogs, and partner closely with key stakeholders including design, engineering, business development, operations and the Marsh Digital executive team to advance product roadmaps with a sense of urgency and passion
• Envision and deliver a library of reusable digital components to help drive down time of market while building and or continually enhancing customer experiences across channels
• Ideate new product constructs, build business cases, and champion the most promising ideas to gain executive buy-in
• Shape a learning agenda to uncover opportunities and validate customer needs
• Ensure a strong customer-centric and outside-in focus on all things product by establishing a sound design thinking process and feedback loop
• Take a disciplined and analytical approach toward measuring product success by clearly defining customer/business focused metrics and establishing the required infrastructure to measure ongoing progress
• Collaborate with Marsh Digital Labs and InsurTech startups on new product development opportunities
Qualifications
Job Qualifications
• 10-12 years of digital product management and/or new product development experience with a proven track record of successfully delivering global and highly scalable customer-facing digital products and capabilities
• Proven track record of defining and delivering large-scale, multi-year digital transformation roadmaps in a highly matrixed structure, preferably in a highly regulated industry
• Strong Agile thought leadership and hands-on experience leading complex software product delivery in an Agile environment
• Experience leading foundational product development frameworks that are grounded in customer empathy, including design thinking, customer journey/persona development, and hypothesis-driven test and learn
• Strong strategic thought leadership, a passion to challenge the status quo to drive cultural transformation
• Experience in web and mobile UI/UX/self-serve analytics/APIs/Big Data/cloud/personalization/Risk management products and capabilities
• Talent magnet with proven people skills in attracting, coaching, and mentoring teams
• Excellent influencing and oral/written communications skills; Strong ability to paint an inspiring vision and bring others along on the journey
• Keen awareness of the emerging industry and technology trends and disrupters to help build and pivot accordingly
• Industry background in digital payments or insurance is highly preferred
• Bachelor’s degree required; MBA preferred – with marketing, finance or product development specialization
You would be a great fit for this role if you:
• Demonstrate a high level of intellectual curiosity
• Thrive in change, and have a passion to harness the energy of a fast-paced environment to create transformational customer and business value
• Are empathetic toward customer needs, and ground product-related assumptions in human centered design
• Have a bias toward action and learning, and obsess over knowing your customers better to remove friction from their experiences
• Are a fantastic storyteller who can communicate complex ideas clearly
• Have a passion for emerging technologies (e.g. - Blockchain, AI, Machine Learning etc) and how they are used to deliver great products and experiences
Marsh is a global leader in insurance broking and risk management. In more than 130 countries, our experts in every facet of risk and across industries help clients to anticipate, quantify, and more fully understand the range of risks they face. We work with clients of all sizes to define, design, and deliver innovative solutions to better quantify and manage risk. We offer risk management, risk consulting, insurance broking, alternative risk financing, and insurance program management services to businesses, government entities, organizations, and individuals around the world. To every client interaction we bring an unmatched combination of deep intellectual capital, industry-specific expertise, global experience, and collaboration. Since 1871, clients have relied on Marsh for trusted advice, to represent their interests in the marketplace, make sense of an increasingly complex world, and help turn risks into new opportunities for growth. Our more than 30,000 colleagues work on behalf of our clients, who are enterprises of all sizes in every industry, and include individuals, multinational organizations, and government entities worldwide. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. Visit www.marsh.com for more information and follow us on LinkedIn and Twitter @MarshGlobal
Marsh and its separately incorporated operating entities around the world are part of Marsh & McLennan Companies, a publicly held company (ticker symbol: MMC).
Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at: http://www.mmc.com/. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at: www.mmc.com/diversity.
Marsh & McLennan Companies and its Affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.