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Enterprise Infrastructure Director
PNC
Pittsburgh, PA, United States
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Position Overview
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Enterprise Infrastructure Director within PNC's TIS Group within the technology & innovation organization, you will be based in Pittsburgh, Pennsylvania.
Job Profile
• Directs the strategies, initiatives, policies and programs for global infrastructure development, processes and teams support and management.
• Drives infrastructure planning, development strategies and initiatives; determines current and future enterprise infrastructure needs.
• Communicates with vendors, suppliers and executive management to ensure availability of infrastructure technologies and support.
• Leads the development and adoption of best practices for technology architecture and management.
• Directs, motivates, develops and oversees the performance of the management team and key staff.
Core Competencies
Manages Risk - Extensive Experience
• Assesses and effectively manages all of the risks associated with their business objectives and activities to ensure activities are in alignment with the bank's and unit's risk appetite and risk management framework.
Customer Focus - Extensive Experience
• Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions.
Job Specific Competencies
IT Industry: Trends & Directions - Subject Matter Expertise
• Knowledge of and ability to analyze marketplace experiences, developments and trends related to the function of Information Technology (IT).
IT ENVIRONMENT - Subject Matter Expertise
• Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations.
System and Technology Integration - Extensive Experience
• Knowledge of the features and facilities of systems, and the ability to integrate and communicate among applications, databases and technology platforms.
IT Standards, Procedures & Policies - Subject Matter Expertise
• Knowledge of and the ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.
IT Architecture - Extensive Experience
• Knowledge of and ability to design and improve organizational IT structures and blueprints in order to better support business operations and efficiently achieve organizational objectives.
HARDWARE INFRASTRUCTURE - Subject Matter Expertise
• Knowledge of and the ability to design, implement and integrate IT hardware for its use in business environments.
IT SERVICE MANAGEMENT (ITSM) - Extensive Experience
• Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services.
IT SYSTEMS MANAGEMENT - Extensive Experience
• Knowledge of and ability to utilize a variety of technical tools and techniques to guarantee service availability and ensure IT system performance.
Required Education and Experience
Roles at this level typically require a university / college degree and higher level education such as a Masters degree, PhD, or certifications. Industry -relevant experience is typically 8+ years. At least 5 years of prior management experience is typically required. Proven leadership experience with a large scope of responsibility is required. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Total Hours Per Week
40
EEO Statement
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law