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Customer Concierge Specialist
Hologic
Westford, MA, United States
Job Details - this job has expired, please see similar jobs below
The purpose of this role is to provide superior, concierge-level support for Cynosure customers throughout all stages of their post-sale journey. To act as the customer’s personal corporate liaison throughout their Cynosure purchase journey. Coordinate & schedule delivery, installation, and inservice for Cynosure equipment within the US and Canada.
• Communicate frequently with customers and personally guide them through each stage of their post-sale journey
• Provide customer with comprehensive, personalized welcome packets
• Assist customer with basic product and inservice support
• Follow up with customer after clinical training to confirm that their post-sale journey has been an exceptional experience
• Ensure a warm transition to customer’s designated marketing contact
• Handle all asset move requests
• Assist with a variety of administrative tasks
• Perform additional duties as assigned
Education and Experience Requirements
• Associates degree or equivalent
• Previous customer service and/or technical support experience, preferably in a call center environment
• Have a functional understanding of CRM and ERP systems and practices
• Understanding of the value of excellent customer service
• Excellent communication skills and attention to detail
• Ability to understand and convey business and technical concepts
• Ability to resolve issues efficiently and effectively
• Can work successfully in a fast-past environment under strict time constraints
• Positive, enthusiastic and empathetic
• Ability to remain professional and courteous with customers at all times
• Strong sense of team mentality and reliability
• Customer focused and passionate about exceeding customer expectations
Agency and Third Party Recruiter Notice:
Agencies that submit a resume to Hologic must have a current executed Hologic Agency Agreement executed by a member of the Human Resource Department. In addition Agencies may only submit candidates to positions for which they have been invited to do so by a Hologic Recruiter. All resumes must be sent to the Hologic Recruiter under these terms or they will not be considered.
Hologic, Inc. is proud to be an Equal Opportunity Employer inclusive of disability and veterans.