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Customer Service Coordinator
Jones Lang LaSalle
Allen, TX, United States
Job Details - this job has expired, please see similar jobs below
Essential Functions:
• Full-time work from a queue of phone calls, emailed cases and chats
• Document and details of troubleshooting, resolutions provided and other details in our support ticketing system
• Instruct users on high-level usage and best practices
• Be able to distinguish between “not working” (product issue) and “not working” (customer perception)
• Guide clients through installation and configuration of desktop components
Required Knowledge, Skills, and Abilities:
• Strong technical troubleshooting skills
• Impeccable written and verbal communication skills
• Excellent phone presence and customer service skills
• Efficiently communicate to users at varying skill levels
• Detail oriented
• Ability to work in teams or on your own
• Ability to prioritize multiple active issues
• Eager to learn, adapt and perfect your work; you seek out help and put it to good use
• Familiarity with standard office productivity applications
• Willingness to work flexible schedules
Working Environment:
• The work environment is 8 hours per day and 5 days per week and subject to a shift schedule
Minimum Education Requirements:
• 2+ years of relevant experience (Customer Service, Account Management, or Customer Service)
• Experience with SaaS platforms a plus
• Experience with QuickBooks a plus
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com