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Item Processing Specialist
Investors Bancorp
Iselin, NJ, United States
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Job Description
POSITION OBJECTIVES
• Performs all duties within the IEH(Item Exception handling)area including;
• Process daily returns for Investors customers
• Perform account adjustments for internal and external customers
• Assist in the creation of department and branch procedures for all processes within IEH area
• Serve as a backup to the Return Items area, processing chargebacks and foreign item collections.
RESPONSIBILITIES
Item Processing Functions:
• Responsible for daily exception and return items(IEH) for bank customers. Work with branches and business lines to make decisions and meet processing deadlines.
Research and Adjustments:
• Responsible for requests from internal and external sources for bank errors. Make adjustments to customers accounts if necessary.
• Responsible for research requests from Aperio(Branch) and the 360(Client Care) systems
Compliance:
• Assists in creation of departmental and branch manuals for Item Exception Handling (IEH), Chargebacks, and Foreign Item collection.
• Responsible for monitoring and handling Reg D violations.
Return Item Processing:
• Serve as a backup to the Return Items Coordinator , processing incoming return items, adjusting customer's accounts.
• Process foreign item collections, adjusting customers accounts with credits from intermediary banks.
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Requirements
High school education, 3 years backoffice experience , PC skills, able to work under pressure and handle deadlines.
DESIRED
College degree and prior experience with Fiserv.