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Director, Innovation and Service Management
Jones Lang LaSalle
Alpharetta, GA, United States
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About JLL
We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.
We’re a Fortune 500 company. We work across 80 countries, in 280 different offices, with a team of over 77,000 individuals. And we look after a property portfolio of over 4bn square feet, all on behalf of our clients.
If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!
Director, Innovation and Service Management - What this job involves
The Director, Innovation and Service Management will be responsible for leading a team that will drive service development initiatives and identify new service opportunities for a new platform business at JLL. You will collaborate with team members to research the core operating model, and use data analytics to gather insights to drive improvements. Also, you will find opportunities for additional services to increase efficiencies and create value for clients. You will manage the implementation of service improvement initiatives and report progress. In addition, you will spearhead the development of a services roadmap for the platform, and work with team members to socialize and gain approval to deliver this plan. Finally, you will become a part of an exciting new JLL business that will impact the future of how services are managed in the real estate industry.
Key Responsibilities:
• Spearhead ideation, design and implementation of improvements to the existing platform and introduce new service offerings that drive value.
• Lead a team that is focused on creating value through service development initiatives and new service opportunities.
• Monitor, manage and report the progress of service development initiatives
• Manage the processes related to the creation of data analytics using best practices to find business insights.
• Collaborate closely with internal team members to review and improve current service offerings.
• Review technology enhancement options and make recommendations to drive improvement in service delivery.
• Design and manage service roadmaps that focus on expansion of service offerings and/or capabilities within the service vision of the company
• Determine value propositions for proposed changes and socialize with leadership
• Participate and deliver formal presentations to stakeholders
• Maintain a good working knowledge of key agreements with clients and providers
• Create and continuously improve processes for service delivery including standard operating procedures and key escalation processes
• Manage and mentor staff and help guide their development (including preparation of goals, objectives, and reviews)
• Introduce tools and processes that promote creative thinking
• Facilitate innovation workshop meeting among cross-functional team members
Sound like you? To apply you need to have:
• 10+ years of service management or related experience
• Service innovation experience preferred
• Strong client services intuition and ability to sell and present initiatives and/or new ideas
• Implementation orientation; demonstrated ability to translate strategic differentiators into new services and features that launch
• Technical fluency; comfort understanding and discussing concepts, schedule trade-offs and new opportunities with technical team members
• Proven ability to deliver results in challenging environments
• Demonstrated ability to manage change
• Excellent Inter-personal skills, organization skills, strong analytical ability
• Excellent communication skills – oral and written
• Proven ability to facilitate relationships and work with clients and executive leadership
• Collaborative and influencing style with a focus on team work
• Excellent PC skills, proficient in MS Office applications
• Bachelor's degree (BA/BS) from four-year college or university
• MBA preferred
• Start-up experience preferred
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay. We’ll offer you a competitive salary and benefits package.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...
Apply today!
JLL Is an Equal Opportunity Employer
JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy at https://jll2.sharepoint.com/CorporatePolicies/HR%20Policies/Equal%20Employment%20Opportunity%20and%20Affirmative%20Action.pdf.
If you have questions about careers at JLL or are disabled and require further assistance in applying for a position, please contact us at careers@am.jll.com