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Director, Design
USAA
San Antonio, TX, United States
Job Details - this job has expired, please see similar jobs below
Purpose of Job
USAA is currently seeking a talented Design Director for our San Antonio, TX location.
Manages a team of multidisciplinary design practitioners. Creates and develops a balanced and nurturing design culture within the Chief Design Office, while maintaining oversight of and responsibility for the quality of designs created by design practitioners.
Job Requirements
ABOUT USAA
USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level. In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.
ABOUT USAA’S CHIEF DESIGN OFFICE
USAA has been powering innovation with empathy for nearly 100 years. Within the Chief Design Office (CDO), we reaffirm our commitment to build for the future and humanize the digital experience. CDO is comprised of 200+ multi-disciplinary designers, teachers, students, empathizers, explorers, doodlers, and even unicyclists. Spanning three locations (San Antonio, Austin and Plano), we have varied backgrounds across all design disciplines, from self-taught to advanced degrees.
As designers at USAA, we are measured by delivering on our mission: to help facilitate the financial security of our members. With access to millions of USAA members, we craft informed solutions through human-centered design that demonstrate value and meaning based on real needs. We continually engage our business partners and members to ensure we are focused on the right solutions. As technology continues to evolve at a rapid pace, we recognize the need to not only stay current, but also look beyond, all for the benefit of our members.
• Expertly applies human-centered design approaches to frame problems and explore solutions that clearly define a vision of what a product or service experience is, what it does, and how it looks and works from the Member’s perspective.
• Leads a team to conceptualize, critique, execute, and validate experience frameworks and interaction design models. Directs creation of current and desired experience models, scenarios, storyboards, and flows.
• Leads a creative team of direct report design practitioners. Manages the team, makes hiring decisions, helps with individual career and skills development, training recommendations, etc.
• Builds, mentors and inspires design teams while effectively navigating complex enterprise organizations and processes. Defines and models the team culture, ensuring it aligns with the USAA mission and core values; enables an environment where the team can take pride in its work, be daring and push the envelope of design, and continually grow their skills.
• Runs a creative review processes to ensure coherency with design principles and guidelines keeping a hand in practical design through contribution and collaboration with the team.
• Expected to do work across the company to build a strong culture of design.
• Expert understanding of current and emerging user experience, user-centered design and design principles. Experience in building and maintaining relationships with partner groups across the company (CDO, legal, content, IT, innovation, marketing, channel, etc.).
Minimum Requirements
• Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a Degree.
• 8 or more years of progressive, hands-on digital and experience design related experience required.
• 3 or more years of direct design team lead or management experience required.
• Subject-matter-expert understanding of current and emerging experience design principles, and human-centered design methodologies, and demonstrated application of the knowledge, skills and abilities of experience design practitioners.
• Subject-matter-expert level of business acumen in leading cross-functional initiatives, partnering with business owners to improve the quality of the member's/user's experience, design industry practices and emerging trends in design.
• Link to Portfolio of UX/Design work demonstrating: The process involved in shaping the design or project; Experience with multiple contexts and devices (mobile, tablet, web/desktop, voice, wearable); Examples of gestural, voice, and hardware interfaces desirable; Direct experience with design/user research, interaction design, information architecture, visual design, and implementation; Design of complex systems at scale; Effective use of storytelling techniques as a tool for designing interactions.
*Qualifications may warrant placement in a different job level.*
When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not be able to change your responses.
Preferred
• 10+ years work experience in experience design for multiple digital channels: responsive web and mobile native
• Experience working closely with agile development teams to design, build, and launch products
• Demonstrated thought leadership in areas such as design research, agile design and development, content strategy, and responsive design
• A formal education in design, HCI, Information Architecture or other UX related field or social sciences (Psychology, Anthropology, Sociology).
• Demonstrates a holistic understanding of the business operations and qualitative and quantitative analytics.
• Applies innovative approaches to address business and member/user problems to create new solutions.
***Selected candidates will attend and complete the Management Development School program in San Antonio, TX, during their first six months in position.***
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.
USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.
Relocation
assistance is availablefor this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.
Last day for internal candidates
to apply to the opening is 07/31/18 by 11:59 pm CST time.