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Director of Internal Communications
Fannie Mae
Washington, DC, United States
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Description
THE COMPANY
Fannie Mae provides reliable, large-scale access to affordable mortgage credit in communities across our nation. We are the leading source of funding for housing in America, which means more people can buy or rent a home. We are focused on sustaining the housing recovery, improving our company, and leading change to make housing better.
Join our diverse, high-performing team and make a difference as we work together to enable access to a good home.
For more information about Fannie Mae, visit http://www.fanniemae.com/progress
JOB INFORMATION
Serves as a strategic advisor and key relationship manager to clients in establishing priorities, achieving business goals, and implementing best-in-class communications and/or marketing strategies. Clients may be internal corporate stakeholders, media or customer facing business leaders. Coordinate strategy and lead, plan and direct the work of a unit whose staff perform communications and/or marketing initiatives by delivering quantifiable results to support corporate priorities.
KEY JOB FUNCTIONS
• Oversees and manages the development and implementation of communication and/or marketing strategies to support the company's products and services. Serves as a day-to-day lead between CoMS group and business area management, providing strategic counsel and implementation support of communications and/or marketing strategies and initiatives. Monitors client satisfaction and proactively addresses any client issues.
• Able to identify, understand and resolve client issues. Thinks creatively and provides strategic solutions. Builds client commitment and engagement around strategy.
• Adds value and creates impact for clients. Establishes a trusted advisor relationship with clients and is considered a strategic partner in achieving partners' business goals and objectives.
• Collaborates both within own group and across divisions to deliver consultative, strategic solutions to clients.
• If managing staff, coaches and mentors subordinates to achieve performance goals that are aligned with division and company goals. Identifies career development opportunities for direct reports. Provides frequent, informal feedback to subordinates to aid in individual career growth and development.
• If managing staff, delegates work effectively. Monitors workload of direct reports to ensure clients' needs are met, team members are appropriately challenged, and resources are maximized to deliver efficient and effective solutions. Plans, documents, and manages the performance of staff managers and/or staff. Provides for professional or technical growth through assignment, mentoring, or training.
• Seeks to understand the direction of the company. Serves as a role model for delivering the company's messages and supporting its vision.
• Plans, documents, and manages the performance of subordinate managers and/or staff. Provides for professional or technical growth through assignment, mentoring, or training.
• Manages budget for area of responsibility.
Qualifications
EDUCATION
• Bachelor's Degree or equivalent required
MINIMUM EXPERIENCE
• 8+ years of related experience
SPECIALIZED KNOWLEDGE & SKILLS
• Proven leadership/influencing skills; can influence highest levels of the organization; shapes business outcomes.
• Internal Communications experience preferred.
• Communications skills; great instincts to guide communications planning, strategy; flawless execution.
• Messaging/writing; excellent news/executive writing skills; great message development.
• Demonstrated ability to drive long-term, enterprise-wide large change communications efforts with measurable results.
EMPLOYMENT
As a condition of employment with Fannie Mae, any successful job applicant will be required to pass a pre-employment drug screen and to successfully complete a background investigation.
Fannie Mae is an Equal Opportunity Employer.