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Customer Service Representative
Freedom Mortgage
Fishers, IN, United States
Job Details - this job has expired, please see similar jobs below
As a member of our Mortgage Servicing Customer Engagement team, the Customer Care Representative is responsible for assisting Freedom’s customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, or loss mitigation.
Essential Job Functions:
• Answers inbound and makes outbound calls and work calls from the Message Center and responds to customer requests within established time lines in order to maintain service level expectations and deliver quality service to customers.
• Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
• Maintains confidentiality of customer’s non public information.
• Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently.
• Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
• Provides written and verbal responses to customer inquiries as needed.
• Additional job duties as assigned.