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Salesforce Consultant
First Horizon National Corporation
Memphis, TN, United States
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Description
Summary of Position
The Marketing Consultant is a member of the Marketing function of the organization and operates within the Salesforce Center of Excellence (CoE). This position is responsible for the design and implementation of innovative solutions on the Salesforce.com platform that directly support CRM and sales and service processes for Retail Banking, Commercial, Treasury Management, Specialty, Wealth and Private Client lines. The candidate has direct experience building solutions on the Salesforce.com ecosystem to include Sales Cloud, Service Cloud, and Marketing Cloud. This candidate must also be able to effectively operate in a fast, iterative, collaborative manner, and have the ability to understand when to apply declarative solution design techniques to deliver solutions.
Requirements
Required Qualifications:
• Bachelor's Degree in Computer Science or a related field or an equivalent combination of education, training, and experience
• Minimum 3-5 years demonstrated experience
• Must have strong oral and written communication skills, and be customer focused to understand and appropriately drive innovative solutions
• Demonstrated ability to interface effectively and collaborate with peers and management to develop solutions
• Demonstrated critical thinking skills, ability to accurately analyze information and make sound decisions.
• Demonstrated ability to take initiative and accountability for achieving results.
• Banking / financial services experience a plus
• Perform additional duties as assigned
Required Skills:
• CRM: Salesforce.com – In depth knowledge of Sales Cloud, Service Cloud, Marketing Cloud.
• Development: Salesforce object model, Lightning SLDS / Components, Apex, VisualForce, Force.com, Visual Flow, Workflows
◦ Demonstrated experience delivering solutions with Lightning and Visual Flow is a must
• Integration and Connectivity: Data, APIs, ETL and services using platforms and standards like ESB, SOAP, REST, oData
• Banking and Financial Services: Retail Banking, Commercial, Treasury Management, Specialty, Wealth, Private Client
◦ Prefer hands on solution experience with at least one of these domains.
Required Abilities:
• Technical Acumen – Strong working knowledge of marketing technologies and standards
• Business Acumen – Strong ability to translate process into solution