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Release Coordinator
Freedom Mortgage
Camden, NJ, United States
Job Details - this job has expired, please see similar jobs below
Position Description:
• Answer inbound and make outbound calls from the Customer Care department and respond to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.
• Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.
• Maintains confidentiality of customer’s nonpublic information.
• Provides information and knowledgeable assistance regarding mortgage loans by retrieved loan information and provide customers their information quickly and efficiently.
• Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.
• Provides written and verbal responses to customer inquiries as needed.
• Ability to work some Saturdays
• Ability to read, and interpret documents such as policy and procedure manuals, safety rules, operating and maintenance instructions.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percentage and to draw and interpret bar graph.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Experience and/or knowledge of the mortgage industry preferred but not required.
• Education and/or Experience:
• GED/High School required Associate's degree (A.A.) or equivalent from two-year College or Technical School; or one year to two years related experience and/or training; or equivalent combination of education and experience.