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Lender Placed Operations Specialist
Assurant
Santa Ana, CA, United States
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Description
Lender Placed Operations Specialist II,
under the guidance of the Unit Manager is responsible for the input, set-up and/or maintenance of client, customer and/or agent information for one or more of the company's policies, products or services. With the use of a computerized system, responsible for the maintenance of customer's accounts, by processing premium payments and/or delinquent premiums, either by direct or automated payment.
The Lender Placed Operations Specialist (LPOS) II will perform basic data entry functions as needed i.e. manual addition & cancellation of policies. Process and resolve issues that require intermediate research. Perform maintenance as necessary for the refund transaction. Notate applicable system for each loan transaction. Ensure that all items are processed in a timely manner to meet and exceed established standards. Process various special projects as needed. Performs other duties as assigned including, but not limited to: production log, batching, filing, letter reprints, as needed. Reviews processing procedures as well as make recommendations for process improvements. Process Payment Exception Reports. Accurately input data, create manual disbursements, and maintenance accounts as needed. Resolves simple questions and problems, refers more difficult items to a higher level. Identify systems errors or issues and advise all levels of management. Review/Analyze manual refunds and apply to the appropriate client entity.
Successful candidates will demonstrate the following:
• Ability to work under pressure to meet or exceed deadlines to maintain client expectations
• Ability to adapt easily to procedures/client needs change
• Ability to organize and prioritize workloads
• Good communication skills (verbal and written)
• Ability to make good decisions
• Basic computer skills
This position is 7 AM to 3:30 PM M-F.
Overtime maybe required weekly and/or Saturday hours as workload demands.
Make the right choice to join a winning team... Apply now!!
Qualifications
Required skills/experience
• High school diploma or GED
• One to two years in an office setting (preferably in a production environment)
• Data entry skills
• Basic Office Skills
Desired skills/experience
• Knowledge of Lender Placed applications and Mortgage Banking applications (such as TrackAll, Black Knight)
• Basic knowledge of MS Word and Excel