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Shared Info Support, Associate
Freddie Mac
Mc Lean, VA, United States
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Position Overview
This position is in the Single-Family Data Governance & Management Organization on the Business Intelligence & Analytics (BI&A) team supporting Big Data/Hadoop and Analytics Tools/Technologies/Platforms. We provide initiative/project & governance support and business operations support for Big Data Platform and the Analytics tools/platforms.
Initiative/Project Governance Support to support extending and deploying new Big Data and Analytics capabilities/tools/technologies:
• Impact Analysis
• Requirements
• User Acceptance Testing (UAT)
• Post Production Validation
Business Operations Support:
• Business Operations Support (24x7 adhoc support)
• Issues and Resolution Management
• Partnership and Communications with IT/Business Partners and Consumers
• L3 Production Break-Fix
• Business Operations mailbox monitoring and support
Responsibilities
• Perform data issue/problem management, research potential data exceptions, and initiative/project engagement: Support and extend/roll out new capabilities in Big Data/Hadoop platforms, Analytics and BI tools/platforms which includes R-Studio, R-Shiny, Python infrastructure, MicroStrategy, Vertica, Informatica Power Center etc.
• Provide project support as needed: gather, analyze, evaluate, and document business requirements, conduct User Acceptance Testing (UAT), and perform post production validation.
• Act as liaison between business area and technical support teams to ensure all parties have complete understanding of issues/requests, requirements and process steps to ensure alignment and successful outcome.
• Maintain and update enterprise data application systems that have completed the development stage and are running in the daily operations of the firm.
• Support and provide subject matter expertise on upgrades, day to day operations, and projects by performing impact analysis (including upstream and downstream), testing, data analysis/lineage, create operational support requirements such as SLAs and control reports, and other technical/business support for all enterprise data assets.
• Provide enterprise data support for key controls and process over the shared information assets including collecting artifacts to prove compliance. Application of professional principles, theories, and concepts. Develop resolutions to problems of limited scope following specific, detailed procedures.
• Maintain process documentation and other relevant records as needed.
• Monitor and support a shared team mailbox.
• Provide On-Call support as needed.
Qualifications
• Typically 1-2 years' experience in business/data analysis and research
• College Degree or equivalent experience
• Experience with Big Data Technologies, Analytics tools and platforms – Hadoop distribution, Vertica, R, Python, Microstrategy, Informatica Power Center ETL etc.
• Good written and verbal communication
Preferred Skills
Keys to Success in this Role:
• Demonstrated flexibility and adaptability to changes
• Demonstrated ability to manage multiple priorities and deadlines
• Ability to work independently or as part of a team
Top 2 Personal Competencies to Possess:
• Growth and Development – Know or learn what is needed to deliver results and successfully compete
• Seek and Embrace Change – Continuously improve work processes rather than accepting the status quo
Closing Statement
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.