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Review and Customer Maintenance - Vice President
Mitsubishi UFJ Financial Group
Tempe, AZ, United States
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Description
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
Job Summary:
The KYC Review and Customer Maintenance manager is responsible for Regional Onboarding Validation, Customer Maintenance support, Key Data Element (KDE) Certification and CIP/CDD exception monitoring and reporting. The Manager is responsible for satisfying the Bank’s regulatory obligations as well as ensuring adherence to all policies relevant to customer on-boarding and maintenance including exception management. The Manager is responsible for effective operations within the organization; develops and implements operating policies and procedures across functions such as: client identification and due diligence, customer service and quality control standards; conducts and reviews feasibility of new or revised systems and procedures; manages the internal audit process to ensure compliance with organizational standards. Day-to-day focus is on resolution of complex problems, where expertise is required to interpret against policies, guidelines or processes. Role at this level has ownership for the validation and maintenance of customer records, reports, procedures, and also considered analytical or procedural expert representing the team on cross-function process or project deliverables. The Manager must manage assignments including project deliverables, self-identified and/or audit issues. The Manager is a member of Middle Office – Data Assurance Department in high profile function with close interaction with our with Relationship Managers (RM’s) and Portfolio Managers (PM’s), Tax Operations, Regulatory Reporting team, Credit, Compliance teams, and with other operations teams.
Major Responsibilities:
• Provide leadership and set local strategy for governance of CIP/CDD data through client life cycle in keeping with BSA AML policy.
• Governance of customer KDEs (Key data Elements) though client life cycle and leading the team to validate our customers for the supported LOBs .
• Ensure the team is properly resourced to provide a high level of productivity and meet Service Level Agreements (SLA) utilizing departmental tracking systems.
• Maintain working knowledge of all regulatory obligations and be able to relate them to MUFG policies and procedures.
• Play a key role in the development and roll-out of both strategic and tactical process changes.
• Develop and implement appropriate training and continuous development for the team.
• Contribute to the evolution of global and local compliance and data governance policies and guarantee team knowledge of any updates.
• Determine relevant Key Performance Indicators that enable the effective tracking of productivity, backlog, and any other element necessary for the effective management of the team.
• Produce regular management reporting.
• Participate in multi-disciplinary teams to address new business initiatives, system enhancement projects, and one-off assignments to improve customer experience and Bank transformation.
• Identify risks and establish controls .
• Process standardization across LOBs to ensure consistent data quality using a risk based approach.
• Build partnerships with the supported LOBs and their representatives to minimize issues and address escalations quickly.
• Actively collaborate with key business partners in the LOBs to ensure customer satisfaction. This includes managing SLAs, quality, costs and escalations in a consistent manner.
• Administer and provide oversight and direction in administration of online policy and procedure manuals, training, workflows and processes and change notifications. Participant in cross functional project teams in support of business unit initiatives.
Qualifications
• 5 years plus of financial institution/banking experience with concentration in documentation and product operations knowledge of end to end workflows.
• Capable of independently performing complex or varied tasks, coordinating and analyzing data.
• Excellent analytical skills.
• Mature approach with excellent and influential communication skills (verbal and written) to facilitate frequent interactions with internal customers.
• Ability to recognize risks and make decisions based on sensory data or known guidelines.
• Ability to comprehend and follow instructions (verbal, written or diagrammatic) with strong detail orientation.
• Solid knowledge of compliance data governance policy.
• Rigorous and motivated by regulatory aspects.
• Strong time management, prioritization, work organization and multi-tasking skills with a drive for efficiency, accuracy and risk management controls.
• Proficiency in MS Office - Word, Excel, PowerPoint.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.