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Billing Collection - Account Receivable Representative
The Hanover Insurance Group
Worcester, MA, United States
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Our Financial Operations department is seeking an Account Receivable Rep to join our growing team in our Worcester offices.
Position Summary:
As a member of Financial Operations, this individual is responsible for accurate and timely billing of premium and application of premium payments. This includes ensuring that all financial controls and balances have been met according to Internal Audit and Finance. This individual performs tasks that will include complex and varied work requests received through multiple channels including email, phone, fax, reports and assigned tickets within established SLAs. This is a fulltime, non-exempt role.
Responsibilities/Essential Functions:
• Provide consultative support to contact centers and internal/external partners
• Respond to customer requests (research and billing adjustments) within set guidelines – requests can vary from straight-forward to complex
• Support escalation phone calls from contact centers
• Work with other business areas to resolve billing discrepancies
• Support sourcing partners by resolving escalations and reviewing transactions for accuracy
• Draft journal entries as necessary
• Process check status requests including stop payments, reissues and copies
• Transmit payments to the bank within required daily processing times
• Proactively identify problems and recommend solutions; seek advice and guidance on more complex issues
• Participation in continuous improvement initiatives for the process
• Project participation as assigned or required.
Position Requirements:
• 1-3 years related experience and Associates or Bachelor’s Degree or equivalent
• Knows and applies well the fundamental concepts, practices and procedures of the accounts receivable function
• Strong written and verbal communication skills
• Strong math skills
• Knowledge of MS Office Products Basic
• Strong computer skills with familiarity with computer systems for this function
• Ability to perform keyboarding with speed and accuracy.
Physical Demands and Work Environment:
• Ability to use a personal computer and other standard office equipment
• Ability to handle high stress level in day to day activities
• Ability to travel as necessary (may be required for training purposes, etc.)
• Ability to sit for extended periods (up to 90% of work day).