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Assistant Vice President
Mitsubishi UFJ Financial Group
Monterey Park, CA, United States
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Description
Join a bank that’s as committed to your future as you are. At Union Bank, a part of Mitsubishi UFJ Financial Group (MUFG), we share a vision for our future, we share our successes, and we strive to bring out the best in each other in everything we do. Our diverse colleagues are connected by a common ambition to create change for the better – from forging more dynamic career paths, to driving progress in our communities, to continuously reshaping the standards of financial services. Positive impact starts here; see the change you can make as we strive to become the world’s most trusted financial group.
Job Summary
Manage the organization’s entire inventory of established and approved forms. Develop new and revised forms for the organization and create a documented process around creating, revising and maintaining forms. Ensure all forms meet
customer needs and are, complete, well-written and accurately reflect the proper level of detail. Ensure documentation is audit ready, functional and accurately reflects organizational requirements. Perform ongoing management of form recommendations and adhere to a change management process, obtaining approvals from the senior management Publication Approval Committee and Credit Committee for proposed form changes, publishing approved documentation to CLSDM's intranet for all-employee access, maintaining published document version archives, and administering a
quarterly forms certification process with applicable senior management. Complete special projects as assigned.
Major Responsibilities:
60%:
• Work with department subject matter experts to develop new and/or revise forms.
• Review submitted content from the subject matter experts for completeness, level of detail, content organization, and
overall understandability by all readers.
• Interview employees for information as necessary through direct/targeted questioning to ensure capture of requirements
to ensure documentation is auditable and functional.
• Ensure evaluation of process flows and controls are captured.
• Facilitate resolution of questions, comments and suggestions back to the department management so as to cooperatively
achieve the best end product possible.
• Upon approval by department management, forward “final” drafts to the senior management Publication Approval
Committee for approval to publish.
40%
• For change tracking, approval tracking, and audit purposes, retain pertinent communications with department
management, members of the Publication Approval Committee and other key persons, and draft versions with changes/
comments from all parties.
• Within each form document, document the revision history of the document.
• Ensure maintenance of all current and previously published editions of the documents on a secure network drive for
version control, audit, and archive purposes.
• Collaborate with the Policy and Procedure SharePoint Administrator to ensure timely updates are maintained.
• At the end of each quarter, administer the certification process with applicable senior managers and report the results to
the Head of Servicing and Default Management and CLSDM Senior Leadership.
Qualifications
Business Knowledge and Technical/Analytical Skills:
Wide range of general business knowledge with financial industryrelated organizations, primary focus on Mortgage Servicing experience; exceptional written and verbal communication, grammar, and punctuation skills; excellent organizational and analytical skills; excellent interpersonal skills and ability to work with personnel of all job levels; exceptional attention to detail.
Must be proficient with Microsoft Word, knowledgeable with Microsoft Excel, and possess general computer skills.
Education & Experience:
Minimum education requirement- Bachelor's degree, preferably in an English- or communications-related area (or proven outstanding writing abilities and skills). Minimum of 10yrs experience the financial industries with strong preference to Mortgage Servicing experience. Bachelor's degree in Business or related field from an accredited university or college or equivalent work experience, preferably an English or Communications.
Minimum 3-5 years of experience in technical writing or equivalent work experience. Experience in bank regulatory compliance preferred Experience in loan operations (i.e., processing, closing, and servicing) preferred.
Skills/Knowledge:
Must be able to analyze complex content information gathered from different sources into a clear and logical written policy or procedure, streamline processes and flowcharts to deliver logical, conceptual documented procedures.
• Business knowledge of various bank systems/applications preferred.
• Excellent writing, editing, interpersonal and communication skills.
• Strong analytical, problem solving, and decision making skills to provide sound recommendations and decisions.
• Ability to create and update forms in Word 2010 using Developer Tools.
• Ability to create and edit properties of forms in Adobe DC or LiveCycle.
• Intermediate knowledge of creating, editing and attaching VBA and Java Script to objects in form.
• Any other notable forms builder/designer/editor skills or technologies.
• Proficient in use of Microsoft Office applications.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse
backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business.
We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it’s the bank’s policy to only inquire into a candidate’s criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.