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Billing and Account Services Manager
Allstate
Jacksonville, FL, United States
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Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Description
Allstate Benefits is one of America’s leading voluntary, supplemental benefit providers. Founded in 1956 as American Heritage Life Insurance Company and acquired by The Allstate Corporation in 1999, we have the strength of a nationally recognized and trusted brand behind our comprehensive and competitive product portfolio. Our Critical Illness, Accident, Cancer and Universal Life products are ranked #1 in the industry for Worksite Sales by LIMRA, plus we also offer disability income, hospital indemnity, vision and dental insurance. All products are underwritten by American Heritage Life Insurance Company, a subsidiary of The Allstate Corporation. Our home office is located in Jacksonville, Florida. More than 31,000 companies across the U.S. choose to put our products to work for them, protecting their most valuable asset – their employees.
The Regional Billing and Account Services team at Allstate Benefits provides support and services for employers, brokers and regional offices for processes related to billing, payments, and account management.
The Team Lead functions as a Manager and directs the daily workflow of a team within the Regional Billing & Account Services Department. This position also manages the relationships with employer groups, brokers and customers. This role will support the North Central territory of the Broker Channel.
Key Responsibilities
• Oversees and observes the performance of the team; determines measurements and gaps for key performance indicators
• Leads team of exempt and non-exempt team members to establish positive working relationships and coordinate resolutions with internal and external partners
• Coach, mentor, and develop team members
• Hold consistent checkpoint meetings and execute performance documents
• Subject matter expert to internal and external customers; resolution of escalation situations
• Determine appropriate issues to escalate to senior management
• Continuously build skills and knowledge by receiving coaching and feedback and participate in ongoing training
• Makes recommendations for process improvements and cost saving opportunities; executing key initiatives
• Oversee quality control for process for premium refunds
Job Qualifications
• High school diploma required; 4 year degree preferred
• 5 years of previous management experience working in a financial services and/or operations environment required
• 3 years’ experience in the life and health insurance industry preferred
• Allstate Benefits experience and / or voluntary benefits experience preferred
• Advanced level of Microsoft Excel; and working knowledge of Word and Outlook required
• Demonstrated competency in management functions
• Strategic thinker, who creates and executes process improvements
• Ability to lead, coach and develop team members
• Excellent written and oral communication skills
• Proven project management and organizational skills
• Ability to align team performance for customer focus and success
• Strong problem solving and interpersonal skills
• Leveraging diversity and conflict management skills
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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Allstate generally does not sponsor individuals for employment-based visas for this
position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
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It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.