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Lead Teller
Frost Bank
Grapevine, TX, United States
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Description
As a Lead Teller with Frost, you will be responsible for monitoring the work and schedules of all tellers in a branch to ensure efficient teller operations during business hours, as well as providing teller services to bank customers. Responsibilities will include providing guidance to tellers in complex customer transactions, training new tellers, ensuring adequacy of cash and coin supply, balancing daily settlements, performing cash audits as necessary; and staying informed of changes in services or procedures. The candidate will support management with service quality, internal controls, procedures and performance standards.
Qualifications
Required:
• Minimum of 6 months teller experience
• Excellent written and verbal communication skills
• Excellent customer service skills
• Ability to work in a team environment
• Leadership and coaching ability
• Proficient in Microsoft computer applications