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Training Analyst, Operations
Assurant
Chicago, IL, United States
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Description
The Training Specialist will serve as a specialist in the planning and execution of instructional assignments. The primary purpose of this position is to plan, design, develop, and deliver individual and group training and instructional programs using instructor-led, electronic/web-based, or multimedia training methods and formats utilizing experiential learning principles and adult education best practices. The Training Analyst engages in professional training evaluation services in support of organizational and departmental training initiatives.
• Develop new learning materials to include facilitator guides, participant guide, presentations, simulations, job aids, and assessments. Maintains existing training programs, materials, and documentation to ensure content is accurate and current.
• Conduct needs assessments/instructional analysis to ensure conformity with mission training objectives and develops training plans as needed.
• Coordinate related instructional document preparation from support staff.
• Conduct performance-based measurement assessments for objective evaluation of instructional programs.
• Prepare training status reports, exhibits, communications and training desk procedures as required.
• Conduct instructional program training and evaluates training review criteria.
• Remain current on developments in training and instructional methodologies, including technology enhancements, and attends periodic seminars, forums and meetings to ensure currency of education.
• Analyze existing training program delivery, content, and aids to measure effectiveness and recommend program changes.
• Develop and recommend method and materials for training staff and may propose new curriculum, ideas for group discussions, demonstrations, and workshops.
• Incorporate new training methods that may enhance programs and are relevant to company employees.
• Assist in the development of supervisor and managers
• Identify area of improvement and make recommendations for correcting
Qualifications
Education, Certifications and Experience:Minimum
• Bachelor’s Degree
• 3 Years of relevant experience and training
• 5 Years of experience supporting contact center employees
• 2 Years of agent coaching experience
• 2 Years of leadership development
Education, Certifications and Experience:Preferred
• Certified Professional in Learning and Performance (CPLP) credential.
Knowledge, Skills and Abilities:
• Knowledge of instructional design
• Knowledge of training methodologies
• Knowledge of competency assessments
• Knowledge of learning management systems
• Oral communication skill to communicate with customers, co-workers, and business contacts in a courteous and professional manner.
• Interpersonal skill to negotiate key business strategies or significant agreements favorable to the company, reconciling differences to arrive at acceptable solutions.
• Ability to plan and schedule activities over a year or longer, including regular review and coordination of activities required for implementation.
• Ability to accomplish departmental, divisional, and organizational goals when information is vague and details are absent or difficult to obtain.
• Ability to solve unique problems and develop methods, systems, policies or services that have a significant impact on company objectives.
• Ability to work effectively with team or company staff.
• Ability to maintain confidentiality.