This job has expired, please see additional jobs below
Purchasing Card Support Specialist
First Horizon National Corporation
Memphis, TN, United States
Job Details - this job has expired, please see similar jobs below
Description
The Purchasing Card Support Specialist is responsible for providing day to day maintenance for First Tennessee’s Purchasing Card Programs. Their responsibilities include responding to client card program servicing requests and providing resolution.
Duties & Responsibilities:
• Answer incoming calls and manage the email inbox for the Purchasing Card Onboarding and Services Team
• Perform maintenance requests such as ordering cards, canceling cards, limit increases
• Research program issues and perform resolution
• Create and manage maintenance records
• Provide quality control on setups and modifications
• Process Payment Requests
• Distribute daily reports as needed
• Assist with special projects as needed and assigned
• Perform additional duties as assigned
Requirements
• Prefer 3 years prior experience in an office setting, call center setting or phone support role
• An education level of at least a high school diploma or GED
• Demonstrated ability in using computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs
• Demonstrated ability to quickly build rapport and respond to internal/external customers in a compassionate manner by identifying and exceeding customer expectations (responding in respectful, timely manner, consistently meeting commitments)
• Proficient conflict handling skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience
• Excellent written and oral communication
• Quality control-demonstrates accuracy and thoroughness and monitors work to ensure quality
#LI-KK1