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Senior Customer Service Specialist
American International Group
Brentwood, TN, United States
Job Details - this job has expired, please see similar jobs below
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
You will have the opportunity to do the following:
1. Provide high touch service to all stakeholders (external customers and agents, internal business associates) with accuracy and strong sense of urgency while consistently meeting key department performance metrics.
2. Provide a single point of contact for escalated cases with the ability to transition an escalated call into a positive customer experience.
3. Educate the customer on company policies and procedures for Inforce policies.
4. Perform with a take ownership attitude.
5. Exhibit organizational skills and follow up work ethic.
6. Ability to multi-task and make real time decisions in a high volume fast paced environment.
7. Must be able to work a flexible schedule between 7am and 6pm CT.
8. Excellent listening and problem solving skills with attention to detail.
9. Strong customer service and/or call center experience.
10. The ability to multi-task with a variety of systems, product and processes and use good judgment in making decisions.
11. A strong understanding of Life Operations including product, systems and processing knowledge (CCIV, 3R, AWD, Agnis Mainframe, Clientbuilders, Vantage, Cyberlife, etc.).
12. Strong verbal and written communication skills with a customer centric perspective.
Shifts are 7:00 am – 6:00 pm with flexible start times.
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
At AIG, we believe that diversity and inclusion are critical to our future and our mission – creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.