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Senior Project Manager
Citizens Bank
Cranston, RI, United States
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Description
The Sr. Project Manager is responsible for either a portfolio of complex / critical projects or planning and managing a large project through the entire life cycle, ensuring delivery to time, cost and quality. Provides project management expertise in order to plan, organize, control and deliver multiple business level projects within the Program portfolio through project teams OR manage large projects on own. Likely to be working direct for project sponsor or for Program Manager with limited supervision.
Primary responsibilities include:
• Ensure the sponsor's business requirements have been clearly defined and documented
• Define the scope of the project, own and manage project goals, risks, issues and resources
• Ensure benefits and triggers are agreed with benefit owners and can be realized while managing the impact of the organizational change to the business and customer. May be required to provide input to business strategy and prioritization of Program Portfolio.
• Manage research to determine and quantify options solutions to meet strategic fit
• Ensure effective team identification of and act as escalation point for project risks, issues, assumptions and dependencies within the portfolio, working with the team to devise and implement effective mitigation strategies taking corrective action to achieve resolution to the satisfaction of Program Manager and/or business sponsor.
• Provide leadership and strategic direction to the project team (including matrixed project resources), providing coaching, training, development and feedback to line managers as needed
• May require negotiation with suppliers (both internal and external) to secure a timely and cost effective outcome for the project
• Responsible for accurate and timely reporting against the project plan and budget in line with appropriate governance
• Ensure each project adheres to the governance required by Program Office including the maintenance of full documentation and the existence of a fully-supported PIB, PCC or Workgroup as appropriate to each project or program
• Progress business developments in partnership with key stakeholders
• Establish and build relationships across the company to facilitate achievement of strategic goals maintaining momentum throughout the project lifecycle
• Deputize for Program Manager as required
• Determine internal / external resources required to deliver the project. May have responsibility for staff identification and hiring process.
• Create, foster and instill a climate of resources adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management
• Responsible for formal performance review process of project staff
• Ensuring the project deliverables are capable of achieving the benefits defined in the business case
• Extensive liaison and direct contact with a diverse range of businesses and functions, both within and outside of Citizens
Qualifications
Required Skills:
• 2-3 years of Sr. Project Management experience
• 4-6 years of Project Management experience
• 7-10 years total of Project Management experience
• 4-6 years previous Citizens Business Services advantage
• 4-6 years of experience managing Technology Infrastructure specific projects in large Financial Services firms.
• In-depth knowledge and proven application of Project Management methodologies and full project lifecycle including documentation standards, risk, issue, assumption and dependency management and change controls process
• Familiarity with process modeling, workshop facilitation and business analysis
Knowledge of the current business operating model and supporting systems / applications including structures and key RBS Citizens processes and procedures
• Working towards/attainment of a relevant recognized formal qualification in Project Management is desirable but not essential
• Ability to create and foster a climate of adding value in delivering projects by striving for excellence and contributing to the overall development of Change Management
• Flexibility to work on a variety of projects and teams within Business Change Management
• There may be a requirement for travel within the US
• Identify the impact of project deliverables on the customer and ensure these fully support the customer proposition
Educational Requirements:
• Bachelor’s Degree preferred
Certifications or Other Professional Credentials:
• PMP PMP Certification highly preferred
• Certified Scrum Master or equivalent agile experience preferred
Hours & Work Schedule
Hours per Week: 40 Hours
Work Schedule: Monday through Friday
Why Work with Us
At Citizens, you’ll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment and Opportunity Employer/Disabled/Veteran
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Opportunity & Affirmative Action Employer Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries, and Citizens Bank of Pennsylvania.