This job has expired, please see additional jobs below
Director Capability and Development, Personal Lines
The Hanover Insurance Group
Worcester, MA, United States
Job Details - this job has expired, please see similar jobs below
Our Personal Lines department is seeking a Director, Capability and Development to join our growing team in our Howell or Worcester offices.
Position summary:
Manages and organizes all initiatives associated with the ongoing learning, development and effectiveness of the PL Operations organization, including new product introductions, technology adoption, new state entry readiness, training events, and the continued growth of the Educators Insurance Agency. Serves as a catalyst for strategic vision and innovation; fostering a continuous improvement environment, while determining focused objectives and priorities. Demonstrate the knowledge and skills to deliver effective leadership, technical direction, collaboration, communication, relationship building, decision making, and customer/agent service. Responsible for assessing the present and future resource needs for employees and providing the leadership, mentoring and tools and learnings necessary to build and sustain a high performing workforce.
This is a Full-time, Exempt role.
Responsibilities/Essential Functions:
Creativity and innovation in onboarding, initial learning and roll-out of new states, products and options
Creates a clear vision of the PL Ops strategy and translates objectives into measurable operational goals that creates a climate that fosters personal investment and commitment
Improve onboarding processes
Create and deliver programs to maximize the effectiveness of new product and state entry readiness
Identify gaps, prioritize opportunities and align resources to create solutions that enhance customer service and employee engagement
Management of employee opportunities (projects, cross training, lending, etc.), including career path and employee and manager development. Understand the critical skills needed across the organization, mapping these against existing talent and future staffing needs.
Shapes recruitment, selection, and development of a highly functioning front line management team across Operations. Identifies internal/external strong pipeline of ready now talent.
Supports career progression and succession planning across PL OPs through enhanced roles, special projects, promotions, and cross organizational mobility
Assess current learning and development practices and competencies against organizational learning and development needs; identify and prioritize short and long term development investments
Ensures aligned, robust and meaningful rewards & recognition
Create training strategy and quality assessment model to deliver cost-effective, impactful coaching and training events
Educators Insurance Agency
Oversee the management and continued growth of Educators Insurance Agency
Maintain current productivity and retention while identifying methods and relationships to foster continuous long term organic growth.
Provide leadership in the management of the relationship with MTAB.
PL Operations Leadership
Drives accountability and performance at all sites and levels of the organization.
Execute on initiatives - enhance internal efficiency and effectiveness, improve work product quality and ensure attainment of business plan for growth and profit.
Builds collaborative working relationships with internal and external customers to accomplish organizational goals
Identify key issues/dependencies and communicate to the proper audience in an appropriate and timely manner.
Key Measures of Success: Improvement in skill development gains as per learning plan, validated against baseline of competencies.
Excellent problem solving skills – uncovering problems/opportunities, seeking out/analyzing information, getting to root causes and proposing solutions
Personally demonstrates CARE leadership capabilities - collaboration, accountability, respect and empowerment
Creates plans, projects and initiatives that materially improve the customer, agent and employee experiences
Drives & coordinates process to continually improve service, reduce expense, increase responsiveness, flexibility, and capacity to embrace change
Successfully hires and develops the right people to deliver exceptional quality and consistent service
Position Requirements:
5 - 7 years of experience, with at least 3 years in increasingly responsible people management roles
Advanced degree preferred
Possess strong business and financial acumen
Serves as a role model in building effective relationships through collaboration, influence and partnership
Excellent communicator; communicates frequently in a clear, concise manner - adjusting approach appropriately to the audience
Demonstrated track record of leading high-performance teams toward the successful attainment of challenging goals in support of personal lines and the corporate business strategy
Able to work in an extremely fast-paced, entrepreneurial environment
Strategic and insightful in their thinking, with good judgment and an intuitive sense of where to look for opportunities to support the business
Decisive and appropriately resolute, but open-minded
An innovative and entrepreneurial thinker
Able to trade-off the risks and rewards in a particular situation while also considering the big picture of company-wide impact, industry trends, and strategic implication
A skilled team builder who is able to attract, develop and retain the very best talent.