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Business Process Associate
Freddie Mac
Mc Lean, VA, United States
Job Details - this job has expired, please see similar jobs below
Position Overview
The Multifamily Servicer & Client Management (SCM) group is responsible for the planning. delivery, and support of business and technology solutions to address the needs of Multifamily, including Production and Sales, Underwriting, Capital Markets, Servicing, and Asset Management. The MF Business Operations Support (BOS) team is seeking a Business Process Associate to perform day-to-day system and business process support activities.
Responsibilities Include:
• Work as part of a collaborative team to provide seamless support to internal customers and external partners of Freddie Mac Multifamily.
• Conduct troubleshooting and partner with technology support teams to ensure timely resolution of MF application issues for our customers.
• Review, perform, and/or approve data change requests.
• Develop and/or review departmental procedures.
• Participate in project support for new business solutions and/or enhancements of existing systems and support application break fix releases, including reviewing business requirements and test plan, conducting user acceptance testing, documenting test results, and conducting production smoke test.
Qualifications
• 1-2 years of experience developing and/or supporting business applications.
• Proficiency in SQL and MS Office, especially MS Excel.
• Excellent verbal and written communication skills.
• Strong problem-solving skills.
• Ability to multi-task and analyze information.
Preferred Skills
• Customer service and quality focus.
• Experience with Microsoft SharePoint and Intranet site administration tools.
• Self-starter and ability to work effectively with continuous change and short deadlines.
• Understanding of the mortgage industry, preferably commercial or multifamily real estate. Experience with Freddie Mac and/or Fannie Mae Multifamily highly desirable.
Closing Statement
Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you’ll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.