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Consumer Lending Consumer Credit Lead Specialist
Banco Santander
East Providence, RI, United States
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Description
As a member of the Technology & Operations organization you will be part of the team that serves the needs of Santander Bank, N.A., including products and services for personal, business and corporate customers. Our people are at the heart of everything we do. We are committed to teamwork, and we encourage collaboration and innovation to be a smart, customer-focused and solutions-oriented organization
• The Technology Team supports the development, implementation and ongoing maintenance of all banking systems. This team has the expertise and commitment to develop high-quality solutions to meet the needs of a fast-paced and complex operating environment.
• The Operations Team supports the processing for all the bank’s transaction channels. Each day, this team excels when faced with opportunities and challenges to make a meaningful, error-free difference for our customers.
[POSITION SUMMARY] The Consumer Lending Consumer Credit Lead Specialist (Verification of Employment Specialist) provides operational support to our pipeline management team. The Lead Specialist contacts businesses to verify information on a Home Equity loan application is correct and up-to-date so that individuals may receive their requested loan. This position requires a strong working knowledge of bank services, products and procedures in order to provide excellent customer service. The Lead Specialist will independently research, follow-up and collect employment verification for our underwriting team. SLAs will be maintained to ensure timely and effective delivery of requests. Candidate will deliver a high level customer service which meets or exceeds the department quality and operational standards.
[POSITION DUTIES] 1b Review consent forms to ensure accuracy; Electronically document data after each inquiry; Independently research, request and track employment verification from employers of our applicants and once complete forwards to our underwriting team. Adhere to all Regulatory and Compliance requirements. Attend all required training and reads all internal communications to be up-to-date on all changes in bank products and known systems errors or incidents. Meet or exceeds all SLAs for problem resolution. As appropriate, recommend improvements to taxonomy or SLAs or communications to the sales force. Perform other duties as assigned or requested. Make outbound contact via phone, fax, or email to validate data; Receive incoming calls to verify requested information; Perform data research and documentation of information requested (i.e. addresses, phone numbers, and companies names.)
Qualifications
• 2-3 years of experience in a financial services environment with a focus in Lending, Call Center, Loan Processing and/or Retail.
• Ability to multi task and work in a fast paced team environment,PC knowledge with comfort working in a Windows environment.
• Strong customer service skills; professional, courteous, friendly, and empathetic with a positive "can-do" attitude.
• Strong problem solving skills and ability to make swift, sound judgments.
• Strong verbal and written communications skills.
• Part time hours vary.