This job has expired, please see additional jobs below
Customer Contact Center - Sales Operations - Associate Manager
Allstate
Charlotte, NC, United States
Job Details - this job has expired, please see similar jobs below
Where good people build rewarding careers.
Think that working in the insurance field can’t be exciting, rewarding and challenging? Think again. You’ll help us reinvent protection and retirement to improve customers’ lives. We’ll help you make an impact with our training and mentoring offerings. Here, you’ll have the opportunity to expand and apply your skills in ways you never thought possible. And you’ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.
Job Summary
This department provides Customer Service sales strategy leadership, planning, and support to positively influence the accomplishment of goals, maximize sales growth and improve business performance for the organization. They provide leadership to support the management and prioritization of the Allstate Brand Operations sales strategy and operations. They design short and long-term strategies that support company business goals and deliverables. Additionally, provide thought leadership and support to the planning and execution of those strategies. Implements a strategic business plan (profitability, sales results, communication, education, employee development, staffing, etc.) that supports the achievement of the overall business plan for the CCC sales organization.
The person hired for this position will be responsible for implementing and/or identifying best practices, education and growth in the distribution channel through sales processes that support business needs. This includes local direct reporting relationships, including virtual relationships. The role is designed to achieve optimum sales results, and expense control, while maximizing the department’s contributions to the Allstate Corporation. Drives process adoption with Customer Contact Center representatives.
Position location: Charlotte, Irving or Pocatello
Job Description
Key Responsiblities:
• Lead various functional areas including sales effectiveness, Heartland strategy, and process review teams.
• Leads projects and participate in teams focused on driving business strategies for the Customer Service organization.
• Manages multiple front-line sales leaders, including virtual leaders, by providing appropriate direction, monitoring employee and division/department performance and implementing action plans.
• Career counsels with frontline sales leaders/direct reports, evaluates and administers performance management
• Measures work requirements, employee potential, and recommends staffing
• Values and respects diverse backgrounds and perspectives; provides an environment for professional growth of individuals regardless of diversity
• Provides honest performance feedback while encouraging adaptation to changing business objectives
• Recognizes all individual/team contributions and encourages celebration of accomplishments
• Provides training for frontline leaders/employees which encourages creativity, imagination, discovery, and participation
Leadership:
• Assists Customer Contact Center leadership with the implementation of consistent business process with a focus on sales and customer retention
• Responsible for ongoing, consistent delivery of results in sales, customer and agency satisfaction
• Builds and maintains best practices for the successful implementation of sales processes and leverages opportunities to share knowledge/best practices across the operation
• Responsible for executing sales goals, following procedures and motivating frontline sales leaders
• Analyze correlation between training programs, standard process and performance
• Responsible for standard process alignment and adherence
• Educate on adoption and support of delivery of consistent business practices
• Responsible for managing and leading projects and change management process
• Serves as a role model, displaying and instilling an environment of trust, openness, participation and integrity
• Engage sales leaders to gain results through cooperation/participation
• Encourages and actively pursues creative problem solving and enables others to challenge conventional processes or practices
• Coaches and enables/empowers others to maximize their potential; encourages others to gain experience with success and failure
• Establishes high performance standards for self, teams, and others
• Brings individuals together, focusing on teamwork and pursuit of common goals
• Assumes ownership role and takes responsibility for division sales processes and outputs
• Manage key performance indicators for assigned functional areas for delivery and accountability to expectations
Job Qualifications
• 3 - 5 years experience leading teams
• Bachelor’s degree preferred
• P&C, Life and Health insurance license required within 90 days post hire
• Knowledge and experience in business, supervision, and management
• Knowledge of the functions, operation and mission of the specific department
• Excellent written and oral communication skills
• Management experience in a team-oriented workplace, preferred
• Ability to manage and plan budgets
• Excellent computer skills in Microsoft Office
• Evidence of the ability to practice a high level of confidentiality
• Excellent organizational management skills
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands®.
As a Fortune 100 company and industry leader, we provide a competitive salary – but that’s just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you’ll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.
Allstate generally does not sponsor individuals for employment-based visas for this
position.
Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.
For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.
For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.
It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.