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Customer Service Manager
Zions Bancorporation
Lake Arrowhead, CA, United States
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Description
Customer Service Manager – Lake Arrowhead CA # 041663
California Bank & Trust, a division of ZB NA, is currently hiring for Customer Service Manager – Lake Arrowhead CA
This professional Customer Service Manager – Lake Arrowhead CA will do the following:
• Manages the sales and service staff including responsibility for hiring decisions and performance evaluations
• Actively promotes the highest level of customer service to achieve client service goals.
• Responsible for team leadership, branch sales management, customer service focus/ mystery shops and overall operations management of the branch.
• Coaches and manages the branch team sales efforts to achieve deposit, loan fee and cross sales goals.
• Responsible to conduct monthly results coaching and working to increase your teams' effectiveness.
• Focus on solutions to problems.
• Responsible for quality assurance and risk assessments.
• Ensures branch meets regulatory compliance and satisfactory audit results. Manages budgets and staff overtime.
• Supports the bank/division/region objectives and change initiatives.
• May provide rates and loan information to clients.
• Resolves customer inquiries.
• Other duties as assigned.
Qualifications
• Requires high school degree or equivalent and 3+ years of branch operations experience including supervisory responsibilities in a bank setting.
• An equivalent combination of education and experience may meet qualification.
• Basic knowledge of Branch products and branch operations procedures.
• Basic knowledge of the banking industry, branch operations, compliance, regulations, policies, procedures and products.
• Strong customer service, relationships building, sales and supervisory skills.
• Ability to handle various client concerns and problems.
• Ability to handle branch staffing and operations issues.
• Must have good communication skills, both verbal and written.
• Knowledge of computer programs; such as word processing and spreadsheets
• Limited use and/or application of basic supervisory principles, theories, and concepts.
Benefits
• Health / Dental / Vision plan
• Career advancement opportunities from within / paid training opportunities
• 401 k plan with up to 5 % matching – no waiting period for new employees
• Competitive pay commensurate with experience
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