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Assistant Front Office Manager
Benchmark
College Station, TX, United States
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Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
The Assistant Front Office Manager is responsible for assisting in overseeing all aspects of the Front Office and Guest Services operation. Including, but not limited to, ensuring customer satisfaction (internal and external), financial performance, and employee relations.
Job Description:
QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE
High school graduate or equivalent. Four-year college degree, preferably in the hospitality industry or 5 years job related experience. One year of management experience in Front Office or Reservations preferred. General computer proficiency. Pleasant phone demeanor. Advanced knowledge of Front Office computer systems, including the ability to solve system related problems.
ESSENTIAL FUNCTIONS:
Support in supervising the training of all Front Office and Guest Service employees and motivate them to perform their jobs effectively. Assist in maintenance of operating / training manuals for the Front Desk Responsible for assisting ensuring that the Front Office and Guest Services are in compliance with all systems, control policies and procedures. Performs Human Resource functions for staff, including hiring, training, scheduling, and evaluating performance Assume Manager on Duty shifts when necessary. Develop and maintain open lines of communication within the department and with other departments within the property. Resolve guest problems expediently and in a professional manner. Ensure exceptional guest service is delivered at all times. Schedule staff to reflect daily occupancy and make sure schedule is concurrent with the arrival and departure pattern. Handle disciplinary action, coaching and counseling sessions and related personnel issues. Delegate work among the staff in an equitable manner.
MARGINAL FUNCTIONS:
To be a member of the Safety Committee To assist other departments as required. Will perform additional duties as requested by the Front Office manager.
ENVIRONMENT:Indoor work with hard and carpeted surfaces. Occasional outdoor work. Good ventilation with artificial lighting. Office setting, with overhead lighting and comfortable ventilation.