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Client Specialist
Robert W. Baird
Seattle, WA, United States
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Job Description
As a Client Specialist, you will:
Be responsible for the client service & marketing functions of one or more Financial Advisors following a wealth management or portfolio management business approach, including any operational functions necessary to meet client service requirements. You will also participate in the Financial Advisors(s) business development efforts in alignment with the Financial Advisor(s) long-term business plan.
Client Service
• Responsible for client onboarding coordination, which includes managing Financial Advisor(s) prospect pipeline, assisting with proposal generation, preparing new account paperwork, opening accounts, transitioning new assets to Baird and establishing an ongoing communication/client service plan
• Partner with Baird’s Corporate Resource Groups and be knowledgeable of the services they are able to provide FAs, CAs and clients providing the best outcome for clients and the firm
• Answers all incoming Financial Advisors' phone calls and handles as appropriate. Initiates action and advises Financial Advisor of action taken. May contact potential clients with Financial Advisor’s direction to introduce products
• May schedule client appointments and/or conference room for appointments
• Stay current and understand firm policy and procedures in an ever changing regulatory environment, being able to articulate the reason for certain requirements to clients as needed
• Communicate progress updates to clients, as needed, on more complex projects
Financial Planning
• Review, research and analyze data to create customized financial planning reports for high net worth clients
• Deliver the financial plan in partnership with the team
• Document, follow up, and support the closing of opportunities identified from the financial planning process
• Serve as a team specialist for queries on financial planning topics and consult with advisors on specific client scenarios
• Monitor and track client revenues related to financial planning work to ensure sales opportunities are maximized
• Engage the client/prospect, frame the discussion, and help convey the team mission to better position the Advisors for additional business opportunities
Marketing
• May manage the Social Media strategy for Financial Advisor(s)/team, including LinkedIn, FA Website, Twitter, etc.
• Maintain FA website, including periodic review calls with the provider. Prepare and present content ideas to FA
• Maintain Client Relationship Management (CRM) system for Financial Advisor(s), as well as leverage the platform to manage the client relationship through mailings, reporting, e-mail tracking, and more, with the goal of implementing well-defined client service models
• May organize and coordinate seminars and client events at the direction of Financial Advisor(s). Develops client lists, designs material and seminar/meeting content, coordinates PowerPoint presentations and follows through with client contact
• Seek ways to enhance FA(s) business effectiveness and marketability
• Develop prospecting material/ book of services offered
Business Development
• Proactively review investment opportunities on a daily basis & notify Financial Advisor(s) to take action on those opportunities with the goal of driving the Financial Advisors’ business - specifically, this may include funds available/money line, maturing securities, reorg items, previous days’ activities and external websites
• Support FA business plan objectives and align individual goals with the plan
• Work with Financial Advisor(s) to directly generate new business and maintain/increase existing client relationships through various techniques including developing systems for cross-referencing and/or cross-selling that enhance client satisfaction, build client retention and create client loyalty
• Work with Baird Corporate Resources to create advanced client reports and potentially present these finding to clients. (Social Security Review, Financial Plan, Estate Documents Review, Insurance Quotes)
Operations
• Initiates and completes all transactions required to fully service client accounts i.e. paperwork, correspondence, client request fulfillment and special projects as needed
• Ensures compliance with Baird’s policies regarding correspondence, books and records requirements including trade policies, seminars, and marketing
• May enter security orders including stocks, bonds, fixed income, options, annuities and other investment vehicle orders per Financial Advisors’ instructions or upon client’s verbal direction
• May also provide back-up to other teams and the branch when necessary, as well as perform other duties and special projects as necessary
• Maintain primarily electronic files and ability to retrieve the information quickly as needed
What makes this opportunity great:
• Flexible work-life balance is promoted
• Opportunity to obtain CFP designation on Baird’s dime with a nice incentive bonus
• Fast paced environment that will enable you to grow as a professional
• Team of associates passionate about achieving great results for clients and give back to the communities where we live and work
What we look for:
• Bachelor’s degree or industry experience comparable to Bachelor’s degree
• 2+ years of prior industry and/or administrative work experience or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
• Must be Series 7/63/65 or 7/66 licensed
• CFP designation or ability to obtain within 12 months of hire
• Proficient in Microsoft Office suite (Word, Excel, PowerPoint) with the ability to learn and effectively navigate Baird’s Private Wealth Management technology platforms
• Excellent verbal and written communication skills (including e-mail); ability to adeptly exchange ideas and information
• Good interpersonal skills
• Strong organizational skills
• Understands compliance regulations including the client complaint process and correspondence policies - maintains client confidentiality in all situations
• Proven reliability in attendance and performance. Strong work ethic, 90% of your day is spent actively working on FA/Client requests
• Detail oriented with an emphasis on accuracy. Critical thinking and proactive problem solving skills
• Good analytical skills with ability to perform semi-advanced math
Who we are:
Baird is an employee owned, international wealth management, capital markets, private equity and asset management firm with more than 100 offices in the United States, Europe and Asia. Established in 1919, Baird has over $200 billion in client assets and more than 3,400 associates serving the needs of individual, corporate, institutional and municipal clients.
Baird has built an environment of trust, respect and teamwork, where associates are our greatest asset. As stated in our Associate Promise, we are passionate about how we achieve great outcomes together for our clients, communities and each other. Committed to being a great place to work, Baird ranked No. 12 on the Fortune magazine 100 Best Companies to Work For in 2018, our fifteenth consecutive year on the list. Baird has also received a perfect score on the Human Rights Campaign Foundation’s 2018 Corporate Equality Index. To learn more about Baird’s culture, click here.
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