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New Accounts Manager - Vice President
Mitsubishi UFJ Financial Group
Tempe, AZ, United States
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Description
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world with total assets of over $2.4 trillion (as ranked by SNL Financial, April 2016) and 140,000 colleagues in nearly 50 countries. In the U.S., we’re 13,000 strong, working together to positively impact every customer, organization, and community we serve. We achieve this by delivering on our values, putting people first, fostering long-term relationships built on honesty and mutual understanding, and inspiring the best in each other. This is all part of our inclusive, high-performing culture supported by Total Rewards that include our cash balance pension plan. Join a team that’s working to fulfill its vision to be the world’s most trusted financial group.
Job Summary:
Under guidance of senior management, manage assigned staff and/or processes related to over 40 different new account and account servicing related processes (e.g., opening, maintenance, scanning, document processing, fulfillment, fraud and operational losses, account management and more). Operational and process engineering skills are an added benefit. Provide leadership to direct and indirect reports that support the Bank's strategic goals and objectives. Direct reports typically include team leads and non-exempt level staff. Establish and monitor objective/measurable performance standards for direct and indirect reports. Appraise performance of direct reports and review/approve appraisals prepared by subordinates. Facilitate employee training and development of direct and indirect reports; coach, counsel, and assist in the termination of employees, as necessary. Responsible for managing operations within an established budget, providing meaningful budget variance explanations and participation in development of annual budget for work unit(s) managed. Must have well-established/strong leadership skills; has taken or participated in leadership training classes. Knowledge of budget planning, tracking and reporting Knowledge of financial services industry operation practices.This position directly manages grade 45 managers as well as 42 supervisors and project analyst at grade 43.
Major Responsibilities:
PRODUCTION MANAGEMENT
• Provide oversight and direction to assigned staff to ensure that staff is scheduled and work is assigned to ensure that all processing deadlines and service levels are consistently met.
• Work with senior management and direct reports to develop and implement objective, measurable productivity and quality standards for staff and/or processes managed. Manage daily/weekly/monthly reporting (e.g., Monthly Business Reviews, dashboards and productivity).
• Be able to speak to the business and engage with business partners to provide insight and accountability over all processes within this division. Identify areas of opportunity to streamline or enhance owned processes to increase capacity and lower costs.
HUMAN CAPITAL
• Responsible for interviewing, hiring, performance counseling (including preparation of counseling memos and annual performance appraisals) and termination of direct reports while complying with all State and Federal law and all Bank policies and procedures.
• Promote a safe, productive, harassment-free work environment that encourages peak performance and fosters innovation, employee development, and teamwork.
CUSTOMER SERVICE
• Ensure that direct report work units consistently provides the highest possible level of customer service to both internal and external Bank customers.
• Work with direct reports to review processes/procedures for opportunities to improve/enhance customer service and provide recommendations to senior management. Effectively communicate with internal and external customers to resolve customer service issues/problems.
• Work with senior management to help resolve customer complaints.
RISK MANAGEMENT
• Work with direct reports to ensure that all procedures, policies and controls are consistently followed at all times.
• Create and promote a high degree of awareness of risk, risk control measures, and compliance policies and procedures among all staff members.
• Ensure that all staff members successfully complete all required compliance and other certifications; provide assistance/coaching as necessary.
• Drive work unit/RC audits, SOX testing, and business resumption planning and exercises.
• Provide feedback and recommendations to senior management on developing potential risks and risk trends along with recommendations for mitigation.
BUDGET MANAGEMENT
• Under guidance of senior management, create and manage operation within established budget, providing meaningful budget variance explanations and participation in development of annual budget for work unit(s) or department managed.
Qualifications
Additional Information:
• 3-5+ Years of Management experience required College degree with 7+ years of related on the job experience preferred Some experience in employee development processes.
• Branch and branch operations experience preferred
• Knowledge or handling of GL Balancing, Content on Demand/WebAmmo reports
• Experience with workflow tools such Amdocs, UCM, FileNet
• Well versed on legal documentation related to account opening
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
We are proud to be an Equal Opportunity / Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.
A conviction is not an absolute bar to employment. Factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered in all employment decisions. Additionally, it's the bank's policy to only inquire into a candidate's criminal history after an offer has been made. Federal law prohibits banks from employing individuals who have been convicted of, or received a pretrial diversion for, certain offenses.